OVO changing meter readings

Davey · 2023-11-21T18:05:42+00:00

I try to keep a spreadsheet to log my utility use, but I often leavegaps in the filling in of the sheet. Today, I decided to catch up, anddownloaded the last three monthly OVO electricity statements. When I wasentering the data, I noticed that the Previous Balance on the first ofthese was not the same as the previous month's Final Balance as loggedon the spreadsheet, and I then saw that I had already earlier downloadedthe statement for that period. But when I compared the two versions, themore recent one showed a different meter reading from the earlier one. Ithen checked, and I had also downloaded the next two statementsearlier, and again, the meter readings did not match. Also, thereadings are to three decimal places, whereas the meter only has onedecimal place. It is not a 'Smartmeter'.Puzzling.I have not bothered to see if the readings match what I submitted. Ondoing the calculations, the result of the change of readings is in myfavour, so I don't think I will complain to OVO.

Nov 21, 2023 Last reply: 2 years ago 21 Replies

Rate this thread:

Andy Burns 2 years ago

They appear to have realised that the Kraken migration hasn't been plain sailing ...

"Oops, something isn’t right. Have we told you ‘We’re making some changes’ in a letter or email? Please call 03330 069 950 if you can't get into MyAccount."

phoned them and they sent me link to set a new password, that failed, they sent another link, that also failed, so now apparently I need to wait until the morning.

Their parting words were "it's not a problem", my parting words were "it is a problem" ...

Vote

Robin 2 years ago

BG's new IT system last year locked me out for 6 months so I couldn't change things (eg the frequency of smart meter readings which their licence requires them to allow). They also managed to carry across the wrong readings from their old system. And then the wrong readings from one bill to the next.

Agile systems development of course.

Vote

Join the Discussion

Have something to add? Share your thoughts — no account required.

Didn't find your answer?

Ask the community — no account required