I was going over my Affinity Water and Sewage bills, and putting them on a spreadsheet to check that all was correct. I came across a note on the Oct. 2024 to Mar. 2025 bill: 'Refund 24/11/2023 £20, Charge.' This was Affinity sneakily claiming back a Refund that they had given me on that date for taking too long to respond to a query. A year later, they put the charge back on to my bill, trying to get the £20 back. I called them up, and argued for some time with the guy who answered. He refused to see what I was saying, but then suddenly asked what I wanted to do, would I accept a £20 reduction on my current bill, that had been sent out today? I accepted. You can bet that I will be watching to check that happens. You have to keep your eyes open with these bastards.
OT: Sneaky charge, well hidden.
May 05, 2026
Last reply: 2 months ago
3 Replies
Never heard of them, but how did they end-up with such a disjointed area?
2012. The three separate Veolia Water-branded businesses: Veolia Water Central, Veolia Water Southeast and Veolia Water East were brought together as one company, under the Affinity Water brand on 1 October 2012.
Veolia Environment retained a 10% stake in Affinity Water for five years from incorporation, using the proceeds of the disposal to reduce its debt, as part of a €5bn debt-reduction programme announced in December 2011. In May 2017, a consortium of Allianz, HICL Infrastructure and DIF purchased Morgan Stanley and M&G's 90% holding, followed by Veolia's
10% holding.Supply area: Affinity Water supplies three geographically distinct regions of England. The Central region serves parts of Bedfordshire, Buckinghamshire, Essex, Greater London, Hertfordshire and Surrey. The East region serves part of Essex. The Southeast region serves part of Kent. They operate 16,989 km of water mains."
There will be a test later......
by taking over various small suppliers. We used to be served by Woking Water Co
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