It must get to a stage where any organisation that withholds a number
will not be able to get through to a significant number of people
(customers) who associate withheld numbers with those who junk call us.
| Lee wrote:
| > I don't see why people/companies/agencies can't use
| > presentation numbers, if anonymity is so important.
| Trouble is they have to be geographic numbers connected
| with the outbound trunk.
That's the point of a /presentation/ number - it's NOT necessarily connected
with the outbound trunk.
| Organisations prefer 0870, 0845 etc. due to the revenue/flexibility
Both of which can be used as presentation numbers, provided the number is
owned by the person wishing to use it as such.
Some of the companies get around the barred no IDs by presenting a phone
number that they never answer if somebody rings it!
(my reader sometimes loses mail/newsgroup messages
- if you think you should have had a reply/comment,
please e-mail me again. Ta!)
On Sun, 06 Jun 2004 17:12:03 GMT, BigWallop wrote:
That may have some nasty side effects. Like a hospital where your SO
or child is laying prostrate after loosing an argument with a bus not
being able to get through...
The hospital don't want to release the number so the line doesn't get
clogged up by plonkers ringing in on how to deal with the common cold.
Having said that the only calls that we regulary get as "withheld" are
from a company calling to offer me work, the local hospital and
surgery present their public number.
Dave. pam is missing e-mail
Yep, I agree. Why does the National Health service employ so many
managers incapable of organising the release of the calling phone number
on their switch-boards? The phone number of a hospital doesn't have to
be kept secret!
What makes you think the pen pusher has any input whatsoever to the
telecomms system in use ?
We have a PABX in our place, but it isn`t possible to get that to give
out a presentation number unless they spend _money_ upgrading the
exchange - believe me, i`ve asked and pushed for it, and eventually got
Perhaps patient care should take second place to upgrading perfectly
functional systems, just so the few who want witheld number barring can
Please add "[newsgroup]" in the subject of any personal replies via email
--- My new email address has "ngspamtrap" & @btinternet.com in it ;-) ---
So no-one is responsible for telephone purchase and operation in a NHS
hospital? This suggests yet again that the management of the NHS don't
actually know what they are doing. Aren't there more managers than beds,
nurses, doctors and people providing the real service?
You obviously believe that withholding a telephone number is a serious
problem for your organisation but it is YOUR problem and NOT the
customer's problem. I guess that the system was bought by incompetent
managers who didn't understand what they were buying. Are these managers
still employed at a higher grade?
What ever the problems in your organisation, a hospital is a public
service that costs tax payers million per year to operate. A hospital
telephone number should never be kept secret. Perhaps the A&E department
doesn't welcome return calls at busy times but it doesn't prevent the
hospital giving out a main number so that the call is not blocked by a
large number of people who already associate 'number withheld' with
It's not just a _few_ people who now regard organisations that withhold
telephone numbers spamming scum!
A company or organisation that says it provides a service should not be
blaming customers for deficiencies in the service it provides.
Before we registered with TPS we were getting Double glazing calls at
least once a week .. now hardly anything for months?
To any that do get though I tell them I'm a bit busy and can I have
their home number so I can ring them back in the evening.
They say 'Oh we can't do that'
I ask "Why not"
They say ' Well we would get calls at home in the evening when we were
having our tea ... ah ... " ;-)
T i m
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