AFAIK, all online customer service sites these days push you to divert your questions to their chatbot/virtual assistant. I tried a few of these, but gave up on them when it became obvious that they're about as useful as the FAQ pages that they replaced -- as in "of absolutely no use at all".
It raises my blood pressure when a prominent, and non-dismissable, "Why not use our Virtual Assistant" box pops up and inevitably obscures the part of the site I'm trying to look at.
While I fully understand that the point of these things is to get you to bugger off and stop bothering them, it set me to wondering: has anybody, anywhere ever got useful advice from a FAQ list, or from a helpbot/assistant?