[OT] A little delivery man trick...

[JoeJoe]

Ordered a large and very heavy item online a few days ago. Received an email yesterday from the retailer that delivery would be mid next week.

This morning, already 40 miles away from home, I received a txt from the courier (UKMail) that delivery would be between 11:50 and 12:50 today...

Decided to turn around and wait for it at home. Arrived at 11:30 to find a "We missed you" card... Not sure when it was actually left. Reference number on the card has no relation to my order/delivery according to UKMail website tracking, also nothing was written on the card (time, etc) apart from "will try tomorrow".

Finally managed to track my delivery on their website using my order number, only to find out that the driver somehow managed to log the attempted delivery as 12:05, which I assume means that he can claim it as a success on his part...

PS: Both UKMail and the retailer only use premium phone lines, so don't think I will bother to take it further.

[Tim Hodgson]

[JoeJoe]

Tried them - neither is there (i.e. have a VALID alternative)

[ss]

Email the CEO with a nicely worded email, he wont answer direct but pass it on to the relevant dept with his name on it, usually works for me.

Mr Peter Kane Chairman Email [e-mail]

[bert]

In article , JoeJoe writes

I think it may well be illegal to provide only premium rate liens for customer complaints - you could check on Ofcom's website.

[Davey]

I found this with a quick search:

[JoeJoe]

Interesting...

See

as for UKMail, I suppose they can argue that it is the retailer who is their customer, not myself.

[Davey]

You don't know until you try!

[JoeJoe]

Item was delivered today. I spoke to the delivery driver, different one from the one yesterday, and he could not believe that it was actually possible to fool their system. I suspect that the driver from yesterday simply scanned my parcel an hour late so he can show that he had attempted to deliver within the agreed time slot.

I can get him into trouble if I want to (I have an IP cam set on the front door that he clearly missed ;-) ), but life is just too short to spend more time on it...

[Dave Liquorice]

I suspect that all delivery vans are also GPS tracked. So scanning an hour later works on the surface but where was the van when the scan took place?