Moral dilemma.

Why not?

Op 19/12/2022 om 17:13 schreef The Natural Philosopher:

This happens all the time.

You must be new to planet Earth. Welcome.

PS: and there's nothing you can do. They're just being lazy, they're not breaking the law.

and this is normal and acceptable, is it?

Well welcome to planet Earth. It is neither.

Not doing their job, you mean?

They are in fact lying.

The details said 'handed to resident'

The question is, what is the service I am paying for? What is the legal contract? Am I paying a delivery charge to have it thrown over the hedge in a corner of the garden, and lied about? If not they (Amazon) are in breach of contract, and a refund is a fair amount of damages for the tort.

Right now they'll be employing anyone they can get. There's a labour shortage.

I do wonder why there are still beggars in town though. I guess it's easier than working.

Andy

Indeed. The one delivered for the car had about 2" of recycled cardboard all round. Upside down in our porch but no fluid leak.

DHL must be monitoring this group as it is now promised between 5 and

I sent my flue gas analyser off for recalibration, so I didn't know exactly when it would come back. A couple of weeks later, I was in the back garden and saw an old cardboard box had blown in. Went to get it to chuck it out, and found it had my flue gas analyser in it. The cardboard had disintegrated in the rain. They had put the analyser back in the ziplock back I'd sent it in, but not zipped it closed. However, it looked like no rain had got inside. I suspect it must have been there a week for the box to have disintegrated as far as it had. Not a cheap bit of kit by any means.

It completely died a couple of days later. I don't think that was due to being outside, but the manufacturer swapped it in any case as the service/recalibration was guaranteed for a year.

Andrew

That's what happened to me exactly. I found some cardboard blowing about and the items I had had resent, were inside. One was undamaged. The book was ruined.

Its unacceptable. I guess its 6 spliffs high and 'lets play frisbee'

Evri did that with one of mine, turns out the porch in question was down the street on the other side, and it showed as delivered despite the resident of the incorrect address having chased the driver and given it back to him, at which point it disappeared into limbo. I have one with DPD at the moment that was notified delivered an hour in the future and signed for by me - that must have been an alternate timeline because it didn't come to pass in this reality. Since then it's been supposedly bouncing around various depots and on its way to me for the past couple of weeks. I just can't be arsed to use their non-existent customer service until after the holidays when hopefully everything will have settled down a bit.

I agree I had a similar issue with a milk delivery company, and being blind, which they already knew as it was in delivery notes on my account page, but they hid them behind a hedge to be found three days later. They happily refunded and redelivered the milk as there was no picture from their milkman, rather supporting my point that they had simply reached around a hedge and shove them down. Brian

Unfortunately you cannot really protect yourself against a complete idiot who is on deliveries. All you can do is report what you find and ask the company for some compensation, and then let them take the carrier to the cleaners on your behalf. Brian

In message <B9XrfyV$ snipped-for-privacy@marfordfarm.demon.co.uk>, Tim Lamb snipped-for-privacy@marfordfarm.demon.co.uk> writes

Scrub that. Unable to deliver today and wait to be notified...

Pre-covid I ordered two copies of the same CD (from Amazon) by mistake. Logged on to return one of them, was refunded immediately and told to keep it. My guess is that if you reported the arrival of the first delivery you'd be told to keep it. It's not worth the effort of processing low value items.

Yes. But I have decided that bad delivery which could easily have been non delivery of goods in serviceable and 'as new' condition is as much a tort as non delivery is, so I am legally *and* morally entitled to a refund

I was at a friend's house yesterday and a item was delivered with obvious damage to the packing. The driver was asked to take a photo of the damage rather than the just delivery label - he said OK and then got in his van and exited at speed without taking the said photo!

The contents of the package were found not to have been damaged due to the care the seller had taken to supply a lot of padding.

The problem with all the carriers seems to be that if the package has been stolen in transit the tracking will always indicate that it is at the depot and will be delivered tomorrow with tomorrow being every day until you manage to contact them or to inform the seller that it hasn't arrived. With RM the delivered part of tracking will never happen unless its been stolen by the local deliver person.