Maybe OT - Telephone Support

Oh look another squadron of pigs.

Nope. The person who devises the scheme to baulk such a communication method (and thus cut company costs) will be the one to make money.

I think that is what justifies the headline - HP were caught with their trousers down.

My department used to help with technical enquiries. My last project was to commission a call queuing system to make sure callers didn't have to wait too long. All senior management wanted to know was "how quickly you could get rid of a caller". After I'd left one of my former colleague had a disciplinary interview because he took too long on calls!

I run the local branch of a well known professional society. We have regular hybrid meetings and presentations.

I have to fill in a web form to book these and get the details on the website, etc. I was informed that I could get an electronic copy of the completed form after submitting it.

The first time I did this, I saw nothing and left it.

The next time, I scanned the 'accepted' page very carefully and saw a symbol right in the corner. I clicked and that, and that led me to a way of getting a PDF. But they don't make it obvious, or easy. This place should know better.

Always remember what Warren Buffett (the sage of Omaha) famously once remarked -

"only invest your cash in companies that can be run by complete idiots, because as sure as night follows day, the company that you have put a big chunk of your money into *will* be run by a complete idiot"