Machine Mart - small claim

Rick Hughes · 2013-04-21T18:28:30+00:00

You might remember I posted details of an item I bought from Machine Mart (combined magnifier & Fl light) it was useless, quality of magnifier lens was so poor everything was out of focus. Took it back the next day ... as I had 'opened the box' they would only give a Credit Note. Next time I went to buy (>£50 ) took Credit note to pay ... to be told credit note expired. In the very small print there was a date limit ... certainly not mentioned by the shop at the time. I tried multiple approaches to MM ... all rejected, so followed suggestions here and submitted a Small Claims Court write ... for value of goods. Their defence is the terms of credit note were written on it, and they therefore dispute the claim. They have issued a counter claim ... where they are claiming £380 damages for "Transport to and from court, & time away from the office"

Apr 21, 2013 147 Replies

Rate this thread:

Mark 12 years ago

i think the next step is to see if the BBC Watchdog program would be interested in taking this issue on.

formatting link

Vote

FREDSWEENEY 12 years ago

I've been done over by machine mart but I don't know how to post details

Vote

Tim+ 12 years ago

Tim

Vote

polygonum 12 years ago

:-)

I think the OP did try that but ran out of letters.

Vote

Jeremy Nicoll - news posts 12 years ago

Since what you did to make that statement worked, perhaps you could explain what you mean by "post details"? Do you mean: tell the whole wide world, not just this newsgroup?

Vote

Onetap 12 years ago

Probably not, this episode has altered my mental rating of Machine Mart from "first few places I'd look" to a last resort, only used if I can't get an item elsewhere. I've not used them since.

Vote

amcmaho 12 years ago

Too late for this, but I stumbled across this whilst looking for something else.

formatting link

P.21; "Credit notes Customers do not have to accept a credit note instead of a full refund, repair or replacement if the item is faulty; see Your customers? rights on faulty goods. Where a customer is entitled to a full refund, repair or replacement you should not mislead them into thinking that a credit note is their only option."

Vote

Grimly Curmudgeon 12 years ago

I know the judge in the case wasn't very happy about it, but I fail to see why he couldn't have thrown the above at MM and told them to go whistle.

Vote

Join the Discussion

Have something to add? Share your thoughts — no account required.

Didn't find your answer?

Ask the community — no account required