I've taken the trouble to 'demand/request' to see a 'manager' [they wear suits] at my local Tesco and asked why they've dropped items that I purchase from their shelves ? I'm referring to small low value items ... after a while the items have reappeared on the shelves ... adding "I only come here because you stocked XXXX and now that you no longer stock it I'll go to Sainsbury/Asda ' seems to invoke a response.
The stores only exist to satisfy customers ... no customers .. no stores!
Unfortunately not true. The stores exist to satisfy shareholders (as with all businesses). The more customers and profit, the more shareholder satisfaction so they will work on that. If they could produce the results with less customer satisfaction they would (as you have seen) -drop service until they squeak then crank it up a bit. Look at the piles of crap left in the aisles of Tesco 24hr stores late at night because they have to stock shelves when customers are there - doesn't make me satisfied but they are open and I'm still there (occasionally)!
I'm not particularly a Tesco basher (otherwise I wouldn't shop there) but the most malign influence of global food retailers is their effect on the supply side - customers get an advantageous deal overall - the suppliers pay the price.
Bob Mannix.
I'll repeat; no customers ... no stores -> shareholders lose all their 'investment' -> Directors/Managers/Staff lose their jobs/bonus et.al.
That sound like a feedback mechanism to ensure the 'management' react (quite quickly) to customers' demand.
I read the words ; in fact I understand what they mean individually ... but I can't quite grasp what point you're trying to make.
You don't have to shop there - unlike when I was growing up, and my mother was required to _register_ at a food store to obtain 'the rations' - you can purchase food from other (bijou) retailers
-OR- purchase Fair-Trade goods from ... ta,ra ... Tesco.
Do you _always_ choose to purchase the Fair-Trade coffee/tea/sugar/ bananas et.al. ....?
I'll repeat: they are there to satisfy shareholders - that doesn't make what you said about "no customers no stores" untrue.
There's a deal of difference between "unsatisfied" and "complaining" or shopping elsewhere. If they were wholly concerned about customer satisfaction they would be trying to ensure this anyway, without waiting for complaints, was the point I was trying to make (admittedly I could have just said that ;o) ).
No I don't, but I was talking about cutomers in general, some of whom shop at Tesco because it's cheaper (in some areas). The influence of the large chains on the supply side would be unaffected by the presence or lack of my custom. Tesco have a huge market share and use it.
Not pertinent to the argument as I was talking about the general customer but FWIW: coffee - yes, tea - no, sugar - hardly ever buy any, bananas: usually> --
Bob
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