Called to look at my daughter's hot water today. Found the thermostat safety trip had cut off the power. They said it had been scalding hot and they tended to switch it off to prevent it overheating!
The thermostat seems to be working now. The body is blue - it looks like the one in the Screwfix Website.
I seem to think that one turns it anticlockwise to increase the temp. I believe we had thought that would decrease the temp. It seem counter intuitive to me.
Brand of installed thermostat is Backer