Well, half of that time was waiting for my allegedly 10 year old desktop to boot up, twice in fact because we got cut off for a 1/2 minute, during which time I turned the PC off, of course. I was asked if it was XP!!
Because I said these websites were blocked, he wanted to go through my installed programs in control panel, and I said one was Epson Scan. The not so bright operator wanted me to uninstall this, presumably in belief it was this application that was blocking access to these remote control websites.