I changed my gas supplier in September. They worked out their direct debit amount from average usage.
This monthly amount was clearly too much.
So I asked them to look into it, numerous times. It took them until this week to agree with my old supplier what the meter reading was etc. , and have subsequently reduced the DD monthly amount. Now, on viewing the bill, they are charging me in Cubic Meters, when my meter is in cubic feet.
So, I am getting a 2.83 times more gas than I am paying for.
Being as their customer service is so rubbish, I am not taking the time to inform them of this. I did ring my old supplier to query their bill this week, and they know I am on a Cu ft meter, so the problem is the communication between the 2 suppliers, and they have made a mistake somewhere.
Now, will they ever notice?
(of course, I'll keep a stash ready to pay them if they do ever realise their mistake)