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Emailing bank details

What is a dinasour? Some kind of drink?

Reply to
Tim Streater
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That's not the website address they print on the bills they send me. The relevant water account is not for a household, but for a business (actually a charity of which I am treasurer). On my (or rather the charity's) bill they direct me to this page:

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and that's the process I followed. When I went to that page I was expecting something like the DD form to which your URL points; but for some reason it's different.

Reply to
Handsome Jack

Jeff Layman was thinking very hard :

As I understand it, the bank is responsible for any financial impact you might suffer due to any charging error and have to put you back in the position you would have been, had you not been overcharged.

I have no such concerns at all, I have four regular fixed amounts dd (utilities/C-tax)and one variable one, which pays off my CC each month in full. It works absolutely fine, saves me money and worry about getting the payments made on time.

I also have some software which keeps a daily eye on all of my accounts and flags up any unusual transactions.

Reply to
Harry Bloomfield

I only ever used their site for a domestic customer so can't say why its different.

You could always phone them with your bank details if you don't trust email.

Reply to
Robin

Note please do not cross post screws up many servers these days.

Normal email is seldom secure all the way through. Surely they have an on line form on an https server for just this purpose. Brian

Reply to
Brian Gaff

Well you know who *you* gave it to but they then give it to a bank clerk and who knows who has access to it after that?

Reply to
Dave Liquorice

Only beacuse *he* didn't read his post properly.

Reply to
Dave Liquorice

You get none of the convenience or savings of using DDs, yet are no more immune from fraudulent DDs than I am because people know your account details anyway, I'm happy to accept that any DD mistakes will be corrected, if you don't trust the bank to do that, why do you trust them at all?

Reply to
Andy Burns

What do you do instead then? Write cheques? I suppose one could have a list of entities to which one does a BACS transfer each month, but I find DD rather easier.

Reply to
Tim Streater

But the organistion writes (dead tree writes) to the person saying that there will be DD setup to them for X with first payment on Y. I'm not sure if they write to the address given to them or one they get from the bank when they are setting up the DD I would hope the later.

Never had a problem with a DD in 40 odd years of banking and using DD extensively, must be a dozen or so on my main current account.

Maybe but if they get stung that's their problem, as Clackson admitted but the media tried to ignore.

DDs *save* me time by not having to manually pay the bills, be that sending a cheque or online. I do reconcile every account every month and if something doesn't get paid due to lack of funds, both the bank and orginator will have a letter on the door mat a couple of days later. I'm resonably sure that if that lack of funds is down to an incorrect DD your bank will credit you account, pay those that need paying and cancel any charges they have raised. Those not paid will also cancel any fees.

DD can be fixed or variable. Orginators don't like fixed as they have to set up a new DD if the amount changes. With variable they have to tell you of any change (amount or date) before they change it. Normally you get a couple of weeks notice.

They can be fixed but even variable you get advance notice of any change in the amount.

Reply to
Dave Liquorice

It can be and is done. I am a trustee of two charities for which I am a cheque signatory. Person one sets up the payment (on line) but it isn't authorised until person 2 logs on and "seconds" it. This applies to Lloyds and CAF Bank. Other banks may do it differently. You can even require a

3rd "signature" if you want - which is what our Parish Council does. The Clerk sets up the paymenst and 2 others are needed to make payment (also Lloyds).

NO. In any case the Charity Commission REQUIRE 2 signatories.

Reply to
charles

Presumably your charity's committee has agreed to the use of DDs.

A related issue with charity bank accounts is that, where it was possible for the charity's committee to insist on two signatures being needed for cheques, that cannot be done for online banking. So if that committee authorises someone to pay for things via BACS, they're letting one person control the whole financial assets of the charity.

Reply to
Tim Streater

Where the amount is variable, and/or infrequent, I use BACS. Where the amount is fixed, I use a Standing Order. (which is effectively a repeating BACS order, I guess.) I haven't used a cheque for several years.

Reply to
Jeff Layman

I don't. I check payments and withdrawals frequently. Oddly enough, I once had a Standing Order missed and got the bank to sort that out and apologise. But SOs are easy to see if missed or are incorrect, DDs aren't. I'm no more immune, it would appear, from DDs because of a stupid system - as Clarkson found out. That really should be changed.

I've just emailed

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to see if they can answer my question about damages caused by incorrect DD payments.

Reply to
Jeff Layman

If you can find a specific statement which says that I would love to see it. Do you have a link to one? As I pointed out, the Direct Debit guarantee refers /only/ to refund of an incorrect overpayment.

Interesting. Was that provided by your Bank or Building Society?

Reply to
Jeff Layman

I have been told that two of the big four banks (can't remember which) do have a system that allows for dual authorisations for on-line payments just to cover situations like this.

Reply to
Clive Page

Well now that's interesting. AFAIK (and when I looked into it last year), neither NatWest nor HSBC could supply the facility you describe, but I did discuss exactly that approach with them.

Thanks for that - we're changing signatories anyway so I need to get new forms and can ask about that at the same time.

Reply to
Tim Streater

[as I just said to Nick] Yes but there is nothing one can do about that type of insider fraud. What I'm discussing is giving one's account details to a possibly fraudulent *outsider*, in which case I might not get the money back from the bank if I am diddled.
Reply to
Handsome Jack

Tim Streater posted

I'm not clear what point you're making. Yes they have. So?

Reply to
Handsome Jack

Just got a quick reply:

"To answer your question, A complaint will need to be raised with the company that has taken the wrong amount.

Within that complaint, you will need to mention any losses that have occurred as a result of the mistaken amount.

If the company do not deal with the complaint to your satisfaction, the complaint will need to be escalated to the Financial Ombudsman."

So as far as I can see, the Direct Debit guarantee does /not/ apply. It is a matter for the aggrieved party to sort out with the company and then, if that doesn't work, the Financial Ombudsman. I wonder how long that would take.

Reply to
Jeff Layman

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