Currys didn't Know How

Apr 13, 2020 Last reply: 6 years ago 11 Replies

A football star has won a legal battle against electrical giant Currys after a deadly tumble dryer fitting ?could have killed? his fiancee and children.



The allegedly unqualified engineer was sent by the electrical firm?s Team Know How on February 28.



Lucy, 35, said: ?It could have killed my girls. It?s terrifying to think what could have happened. They sent someone who didn?t have a clue what he was doing, he cut a live wire and the power throughout the entire house went off.



Lucy added: ?The electrician told us that, if the power hadn?t gone off once the live wire was cut, then if me or one of the girls had gone and touched that tumble dryer or put on a load, we could have been killed.?



A Currys spokeswoman said: ?We investigated the matter. It seems there was a pre-existing issue with the electrical wiring in Ms Patterson?s home, which meant it was impossible to safely install the tumble dryer.



?When the installer inadvertently cut a wire, the customer?s electrics did not operate as might usually be expected. [not sure if there should have been a comma there.]



?Ms Patterson was advised to find a domestic electrician to verify the electrical safety of the house.



?The tumble dryer was left safely disconnected and could not have resulted in any harm to the customer or her family.?



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I don't quite understand what the problem is - if the fitter cut a live wire and the RCD tripped, that's what should happen. And I don't understand why the Daily Record photo shows a flex wired to the back of a 13A socket - it's not an FCU.



But it is a warning to people who fit things for other people.



Owain


My eyes! My eyes ... too much tartan.

Stock photo and nothing to do with the case in question?

I checked it with TinEye and it seems to be a unique photo

Probably. But why would such a photo even exist?

Owain

I could have been worse - the online article accompanied with bagpipe howling.

If the photo is genuine and since all appliances come with a moulded plug why did the delivery man remove the plug and not simply plug it in? That is all you get for your £30 or whatever installation fee, plug in, connect inlet pipe and connect waste pipe. The only thing I can think why he did it is if the socket was situated that the back of the machine was pressed against it preventing it being pushed all the way back and he was trying to save a few millimetres.

Richard

Assuming it is the genuine thing I do not believe that is the driers flex.

Possibly the old driers flex used to make an extension lead. It looks like a plastic patress below the socket.

Maybe needed to cut the plug off to get the flex through an access hole that was created before everything came with prefitted plugs

NT

I didn't see the issue either.

I did see it never got to court.

I thought they were taught to shrug their shoulders and tell the customer "that's your problem" rather than doing anything about it.

Why would the plug end be wired into a socket? If it had been an FCU with flex outlet, fine.

Just the newspaper trying to get a pic of something technical. Anything at all is good enough for that.

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