Carpet fitter damaged new carpet

Did you get the fitter to lay the carpet, or was it all dealt wit by the shop you bought it from?

If you paid all the money to the shop, then it will be down to the shop, irrespective of whether it was already on the carpet before fitting, or the fitter damaged it. If you bought the carpet and got a fitter to lay it independently, then you need to make sure you accuse the correct person!

Sparks...

What's my situation here? Can I claim the cleaning costs, and from the fitter or the shop?

Many thanks.

Mike

Have you tried a vacuum cleaner or brush on it?

the shop you bought it from?

It was all dealt with by the shop. Paid my money to the shop (very well known chain) and they got their own (possibly independent, local) carpet fitter.

The only reason I ask, is a couple of weeks ago my partner's mum had the exact same problem, and the shop (another well known chain) told her she had to take it up with the fitters, which I found unbelievable.

Thanks for your reply. Will give it a go tomorrow, but want to make sure I'm properly armed :)

Mike

Yes, but it makes no difference.

They were fobbing him off then :-)

Your (his) contract was with the shop, the shop sub-contacted someone to fit the carpet, this is nothing to do with you. the shop is the one that needs to redress the situation.

To get the low-down, from the horses mouth, so to speak, give trading standards a call

Speak to the shop before getting the carpet cleaned, you need to give them the opportunity to resolve the problem.

Don't go into the shop, effin and blindin, this will not help in the slightest! Just calmly go in, ask to speak to the manager (and don't throw a stop when the assistant asks why!)

Keep calm throughout the conversations, even if they refuse to do anything, just say you will be speaking to trading standards about it, and calmly go to walk out the shop. My money will be on them stopping you walk out, offering to sort it out.

Throwing a strop in the shop *may* make you feel better, but it is not really going to achieve much (well, unless the shop is packed with potential shoppers anyway!

If they still don't want to know, just give you local trading standards a call - they offer free advise (well, you are paying for them in your council tax, so you may as well use them!

Sparks...

to fit the carpet, this is nothing to do with you. the shop is the one that needs to redress the situation.

That's what I thought.

standards a call - they offer free advise (well, you are paying for them in your council tax, so you may as well use them!

Yes, will def need to calm down before tom :)

Thanks for your adivce

Mike

Then contact the shop and tell them you want it cleaned, and now. You paid money for it, and they contracted the fitter, so they're responsible for the actions of supplying goods fit for their purpose. It probably was, well, it sounds, like an accident on the part of the fitter who didn't notice crap on his shoes. But it is also his, and the shops, responsibility to remedy the accident. So, phone first thing and let them deal with it.

Just thought I'd give an update.

Cut a long story short, the shop was very apologetic and sent a cleaning company out for assessment. Would cost too much to clean so they are replacing the carpet next week :)

Mike

Glad you got it sorted. But everytime I have had carpet laid, the fitters always bring a pair of light slip-on shoes or slippers which they change into when inside the house.

Bruce

Will def suggest they take their shoes off next week :)

Mike

Excellent, did you have to resort to mentioning trading standards while going to walk out!?

Nope, just simply told them what the problem was and they were happy to sort it out.

Mike

Perhaps you would like to let us know the company you dealt with, then we could use them with confidence.

No didn't have to get that far :)

Allied Carpets

What are you talking about?

Allied Carpets. :o)

Who didn't have to get how far?