I decided to give the Guardian digital sub a go. Sign up. Give credit card details. First fortnight free. BUT after a few days I decided it was not for me so wanted to cancel before the fortnight free ended. Big problem. In reply to my request I get an email telling me I have to phone them. After 2 x 15 mins on hold I've given up. HTC do i cancel this ?
Phone your credit card company and put a stop on the debit. Or simply get them to issue a new card.
Meanwhile report it to the police as a case of potential fraud.
tim
It is. A case of potential fraud.
...but the police won't do anything as it's a big company doing it.
report it to Rip Off Britain, and if they use you on a program it will all go through immediately.
Well I'm sure they have to have an on line way of doing it or they will get into a big heap of trouble with the regulators.
Brian
Yup. And complain your pizza came with mushrooms too at the same time.
Don't know what the current position is but when I used to subscribe to sky, you could upgrade (ie give them more money) by an online process but to downgrade/cancell you had to talk to someone.
The cops won't see it like that.
Email them and tell them you're a deaf mute?
Isn't the problem with a credit card that it requires the recipient to cancel the ongoing payment?
With a debit card you can cancel the payment.
With a credit card simplky report it lost or stolen and get a new one.
They will block any payments from the old one.
Once they have, lose it properly
A new card? That's a crazy solution. Have you been drinking?
And how far do you expect that to get?
That's simply untrue. Payments will still be made from the account irrespective of the card.
That's bordering on fraudulent reporting.
Maybe you mean that with a direct debit they have to cancel the payments but with a standing order can cancel them.
The Direct Debit Guarantee provides a refund for money taken out an account incorrectly.
It is the one solution *guranteed* to ensure your card is NOT debited by people you dont want it to.
NOt fsr. buty its amazing what an off=the=record phone call will do. As when I reported Suffolk couinty council to the ASA and my lawyers to the law society.
In both cases action was swift although nm one ever admitted any connection.
No. It used to be, but that's been fixed.
Ha ha ha. Bonk.
Yes. I once left a company and cancelled the company credit card completely. Almost a year later, I received a bill, as the AA had set up a recurring annual payment on it, despite being specifically told that I only wanted a one off - it was only done at all as I was stuck over 100 miles from home, in a company pool car, where the cover had lapsed. I had to get the AA to refund the money and cancel the recurring payment, as I was not able to do it myself.
SteveW
I am not talking about cancelling the card account. I am talking about getting a new card, With a new number.
When I have recieved such all te old direct charge people emailed me to tell me my card no longer works.
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