"5th Feb and was informed of the rates ie first lot of gas charged at x amount and thereafter at y amount. I now get my bill for this quarter and the x and y amounts are higher than what was stated in my conversation of the 5th Feb. So from the 6th Feb they have applied a higher charge.
This is just one of many inconsistences I have disputed with them. They also have informed me my direct debit will be increased....like hell it will, I will decide what I pay not them!"
Update... They phoned me within 24 hours and reinstated the old DD amount. The conversation led to me discussing the rates per kWh they apply as it keeps changing. I was informed I am allocated eg 2000 kWH per year at the high rate and anything thereafter is charged at the lower rate. but they dont allocate this equally for each quarter, in other words they manipulate the bill. I have since requested the formula they apply which decides the amount of kWH I get each quarter at the 2 rates.