We need a replacement small electric item for kitchen use, so my wife and I were searching Amazon for suitable items, each using the Amazon app on our smartphones.
One of us found a suitable item, and mentioned it to the other. Looking at the same item but on the different phones, we rapidly discovered that the AI-generated review summary was completely different between the two apps, yet the individual reviews were the same.
It would appear that the AI is generating its summary based at least in part on the individual user’s ‘Amazon Experience’ and not wholly on a summation of the actual product reviews.
Conclusion: don’t trust anything the AI says, it’s telling you want you want to know, read the reviews instead and make up your own mind.