I'm not going to try and defend my BnQ Warehouse that I work at. But I will give you a picture from the trenches. I work the night shift, 10pm till 7am, so I have to deal with stock replenishment. Oh and the ever wonderful local area managers and their bright ideas. We had our customer service desk taken out too, because it was felt that the staff should be on the shop floor mingling with the customers and not have to have the customers come to them. We had about 6 months ago, a new layout put in the paint section. This included a shiny new paint mixing desk and an entirely new look to the way the paints were laid out. This took three weeks to do. They had to come back and start again when they realized that they had mixed up
2005s plans with new plans. As a result, paint tins wouldn't fit on the shelf unless you laid them on their side and on some shelves they were expecting two dozen cans of paint in a space that would only take a dozen. We don't put the racking back together either, they have specialist contractors for the job which managed to spill most of the paint they were moving and we are left to put the paint back afterwards. Now a rant about customers. I don't get to meet any because of my hours. But I want to know why on earth do you people feel it is necessary to tear open boxes of tiles just to have a look at one of them when BnQ spend hundreds on perfectly adequate sample boards. Tiles is my department, so to speak and I think I spend half my night shift tidying up broken, torn boxes. Also having to round up the loose tiles and trying to figure out which boxes they belong in is a time consuming headache. If you want a sample tile to steal go to Topps Tiles, they'll happily give you what your looking for. Otherwise, buy a box, take it home, play with the light & shade and if you still don't like it then bring it back. It's what the returns policy is for. So if your wondering we hardly have anything stock it might be down to the fact we are so damm busy fixing damages and making the store look presentable is that we haven't had time to pull stuff out of bulk stock location to fill the shelves.
I think I've ranted enough for now, if I think of anything else I'll get back to you.
Oh and to top it all off our store is going under a massive refit with the entire layout of the store being turned on its head. Oh goody for the night crew.