I'm normally pretty easy going about things like this but, if I ever go into another B&Q store, I shall probably kill someone. Firstly, I have to chase a staff member round the store to get him to take an order for home delivery. "Who told you to ask for me?" etc. We do the order and book a delivery for 6 days ahead. No text message on the day before the delivery, and no delivery of goods. Ring the store? Forget it. The system answers the phone and gives you three options, the last of which is to speak to a member of staff, at which point the line goes dead. This happens at all times of the day, so you can clock up a nice little phone bill getting nowhere. To cut a long story short, a second delivery was arranged but here we are on the previous day (today) and I've still had no notification of a time slot as promised on the sales advice, and I've been all round the houses listening to rap music on the phone just to find out that "as far as we know" it will be delivered at "some point tomorrow". Blimey, I feel even worse now.
- posted
12 years ago