I'm normally pretty easy going about things like this but, if I ever go into another B&Q store, I shall probably kill someone. Firstly, I have to chase a staff member round the store to get him to take an order for home delivery. "Who told you to ask for me?" etc. We do the order and book a delivery for 6 days ahead. No text message on the day before the delivery, and no delivery of goods. Ring the store? Forget it. The system answers the phone and gives you three options, the last of which is to speak to a member of staff, at which point the line goes dead. This happens at all times of the day, so you can clock up a nice little phone bill getting nowhere. To cut a long story short, a second delivery was arranged but here we are on the previous day (today) and I've still had no notification of a time slot as promised on the sales advice, and I've been all round the houses listening to rap music on the phone just to find out that "as far as we know" it will be delivered at "some point tomorrow". Blimey, I feel even worse now.
B&Q rant
Mar 19, 2012
9 Replies
Experience with Wickes is just the opposite - to the point where it gets mildly annoying.
NT
The only thing I use B&Q for is for checking what sort of materials exist, what sort of sizes they come in, and ball-park prices. I then go to Wickes or ToolStation, or my local plumbers or building suppliers and buy stuff there for at least 30% less.
JGH
Except for loft insulation @ £1 a roll
Thanks to the predictive text thing on their website, I can send them complaints every 5 minutes without having to type anything much. My own little mail bomb. Not even an auto reply so far. My guess is they will never be answered.
Too much to expect them to monitor groups such as this for bad publicity too. Short sighted muppets
Thanks to the predictive text thing on their website, I can send them complaints every 5 minutes without having to type anything much. My own little mail bomb. Not even an auto reply so far. My guess is they will never be answered.
Too much to expect them to monitor groups such as this for bad publicity too.
Facebook on the otherhand might be of some use to you. Usenet is of little interest to companies but FB is.
Ok, so they did deliver today, but no text to say they were on their way. The office should do that apparently, but how does the office know where the truck is? When I said to the driver, "Christ, am I glad to see you", he replied, "That's what they all say". Our subsequent conversation suggests that SNAFU about sums up B&Q.
Oh, and I have had a personal reply to my complaint. Kind of late, but better than nothing I suppose. Let's see how sorry they really are
with another carrier they knew exactly where the truck was. GPS and all that.
Yes, of course
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