The chairman, MD and other exec's of BT are all contactable by email - anyone know of an email address for Euan Sutherland, CEO of B&Q/Kingfisher?
TIA, Dave
B&Q executives
Apr 11, 2010
8 Replies
According to
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senior people have snipped-for-privacy@kingfisher.com
Owain
Thanks Owain, I'm obviously having a bad day as I couldn't seem to find that at all :o)
Going back a few years I never got anywhere with complaints to B&Q. Complaining to Kingfisher tended to get things moving.
Far more likely to get some notice taken if you write to him.
That's what I find. A lot of (most?) big organisations still seem to treat e-mail as some sort of toy, especially from outsiders. "If you can't be bothered to write to me with a signed letter, your complaint can't be that serious, and I like receiving bits of paper via my P.A.". Really. It's "too easy" to send an e-mail.
My experience is that nowadays letters written for the personal attention of are completely ignored by some household name companies. I don't think it makes a lot of difference.
Invisible Man wibbled on Monday 12 April 2010 07:56
If you can find his home address, send it there. Has been known to work (bypassing the PA for a start)
The tip I heard to use is a pink envelope (and lightly perfumed) and marked personal - not many PA's would open a potential love letter so it will get to the in-tray with a bit of luck.
Neil
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