B&Q executives

[Dave]

The chairman, MD and other exec's of BT are all contactable by email - anyone know of an email address for Euan Sutherland, CEO of B&Q/Kingfisher?

TIA, Dave

[Owain]

According to

senior people have [e-mail]

Owain

[Dave]

Thanks Owain, I'm obviously having a bad day as I couldn't seem to find that at all :o)

[Invisible Man]

Going back a few years I never got anywhere with complaints to B&Q. Complaining to Kingfisher tended to get things moving.

[Dave Plowman (News)]

Far more likely to get some notice taken if you write to him.

[Frank Erskine]

That's what I find. A lot of (most?) big organisations still seem to treat e-mail as some sort of toy, especially from outsiders. "If you can't be bothered to write to me with a signed letter, your complaint can't be that serious, and I like receiving bits of paper via my P.A.". Really. It's "too easy" to send an e-mail.

[Invisible Man]

My experience is that nowadays letters written for the personal attention of are completely ignored by some household name companies. I don't think it makes a lot of difference.

[Tim Watts]

Invisible Man wibbled on Monday 12 April 2010 07:56

If you can find his home address, send it there. Has been known to work (bypassing the PA for a start)

[Neil]

The tip I heard to use is a pink envelope (and lightly perfumed) and marked personal - not many PA's would open a potential love letter so it will get to the in-tray with a bit of luck.

Neil