I am passing this on to those who may have any AEG power tools, beware of any warranty claims or repairs under warranty. My trust AEG cordless
18 volt drill has a faulty chuck, its only 6 months old so I returned it to toolstation for a repair or replacement, the sales person was ready to just exchange it but for some reason the computer he used told him I need an AEG RMA number before he can swap it out.So yesterday I tried calling AEG uk but the phone was always busy, I then fired off a polite email requesting a RMA and described the fault and included the serial number.
I received a replay this morning stating that the chuck is not covered under warranty but as a good will gesture they will replace it if I send the faulty chuck to them.
It seems AEG power tools are serviced by Ryobi Technologies UK.
I would have thought that a power dill was useless without its chuck and the chuck, being an integral part of the drill was in fact covered under its warranty.
I wonder if there is any way of dealing with this problem, the drill cost 199 quid so its not as if I cna say sod it and buy another.