2 brand new dishwashers in 2 months. Packed up.

May 07, 2022 Last reply: 4 years ago 34 Replies

Either a faulty component or manufacture, obviously. Same failure in a brand new replacement as the first. Water stops heating and that is that.



Because SWMBO liked one particular feature, I had to swallow my objections and order the same make and model. Which has now failed the same way.



Folk are free to guess the make ...


If it's anything like ours, it may be a very simple failure. Ours was bought second hand and was about 10 months old (people had moved house and were going to put an integrated one in instead).

We'd only had it just over a week, when it stopped heating. A quick look showed that there was a pressure switch that cut-off the heater if the pump was not delivering. The (standard) microswitch in it had failed. It was clearly meant to be replaced as a unit, but I managed to separate the parts and put in one I had in a box in the garage. It has been fine for over 3 years now.

Me too but the current ones have an integrated pump and heater so if that fails you need a whole new one and that costs more than a brand new Bosch dishwasher. Barking mad.

Would there be money in buying new dishwashers and breaking them for parts? :)

Lifetimes of domestic appliances seem to vary enormously. We bought a new freezer to replace the one that was left in the house when we bought it (the house) and which had stopped auto-defrosting. The new freezer lasted about 4 months before it began running continuously and never getting down to temperature. Getting this fixed/replaced was a comedy of errors: the first engineer diagnosed a faulty thermostat and when the second engineer came to fit it, he said "I really don't think that's what the problem is", and immediately saw evidence that all the coolant had leaked out - which I'd asked the first guy about ("no, it'll be a faulty 'stat" - but never assume!). That was deemed to be unrepairable and was replaced under warranty.

We've had other freezers of the same make which are still going after many years' service. I imagine the one that failed was a manufacturing fault (or damaged in transit). I'm not sure whether the guys that collected the old freezer when there were delivering the new one were taking the old one straight for disposal or whether it was going to be given a post-mortem to work out why it had failed so soon.

Unlikely, the other parts that fail aren't that expensive.

God knows why Bosch price the pump/heater like that, it can't be due to the stocking cost given that its used in the current dishwashers.

The labour to repair a dishwasher usually exceeds the cost of a new one even without the parts

Proof - if it were needed - that any environmental catastrophe may have been over-egged.

It may be. But after a month - twice in succession - that's for the manufacturer to fix on their time and money. Not mine.

These 2 were replacing a 10-year old Hotpoint that had started leaking. The new seal *was part of the door* so nearly £100 for spares alone.

Our dishwasher (Fisher Paykel) has two drawers which means no seals required (as each drawer is effectively a large tub). Happy to say that that after 15 years they have been utterly reliable. Stupidly expensive but I think with hindsight not such a daft investment.

Tim

Having looked after a fleet of Mieles in the past, that is not uncommon for the spares cost. Somebody has been warehousing that spare for the last 10 (or in my Miele's case, 30) years, and they don't sell them in huge numbers, so it has a cost. But then it's a matter of perspective - if the part was for a Mercedes you might think that £100 was cheap at the price.

I agree they don't help themselves with their one-piece drums and suchlike - these things are designed to be built fast in the factory, not repaired later. It is very unfortunate that third-party appliance repair is basically unaffordable for most people, once you put labour on top of that £100 parts cost. But DIY is still relatively affordable if you can manage it.

Theo

Well I got a quote for a new seal on a Liebherr and that was over £100 * without* the door!

Our Miele dishwasher was 23 years old when it recently failed. Engineer call out - £150.00. A new replacement £999.00 but if we decided quickly the £150 call out was deducted. We took a (very) deep breath and got a new one.

When I thought about it I realised that if the new one lasts as long as the old it will have cost us about £50 per annum in "depreciation". I can't remember how much the original cost but I'm guessing the depreciation was about £25-30 per annum which I reckon isn't bad.

Without doing a detailed analysis, I think that most of the cost per wash is detergent, water, and energy.

Of course. But it may be a duff batch of components, rather than the manufacturer's own fault.

There's a trade-off between the costs of testing all the components and the cost of rectifying problems in the field. That latter cost includes reputational damage, as I doubt the op is going to recommend this brand.

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