At 12:50 today, I received an email from Xfinity (alerts.comcast.net), "Please reset your Xfinity password". The body of the email gave instructions on how to reset my password.
At 12:50 today, I received a second email from Xfinity (alerts.comcast.net), "Your password is all set". The body of the email said my password was successfully reset, but that if I was not aware of this change, call 1-800-xfinity.
Yep, my password had been changed, because I couldn't get into my account, neither the web email/account, nor my client email account.
I called and eventually was able to get a live person, semi- understandable person. But, she could only tell me how important security was to Xfinity and that the first email was asking me to reset my password. It took a long while for her to understand that I didn't reset my password. When she did, she transferred me to 'security'.
The security person was even less understandable, but did understand the issue. She had no idea what had happened, but we did reset my password. She said either Xfinity made a mistake, or someone else got my password and changed it. I vote for the former.
By the way, I had to legitimately reset my password a few months ago (January?) due to an Xfinity breach, communicated to us users long after Xfinity discovered it.
Has anyone had this happen to your Xfinity account? Any ideas what happened?
TIA