Thought I'd follow up with an update to my situation (as it were). I
contacted the Sterling/Kohler company today. Thier customer help person
informed me that the door I bought (model # 1500D-36S) .....can not...
that's right, can not be used where there is a radius at the point
where the side rails and bottom rail meet. Funny. The installation
instructions say in bold letters, "if you have a radius in your shower
enclosure at the point where the side and bottom rails meet, be sure to
measure the distance between walls above the radius"....The
instructions even provide a little picture to show you where you should
put your tape measure. Clearly this suggests that the shower door can
be used in a shower stall that has a radius. No where is there any
mention made of cutting or filing down the edges to accomodate for the
radius. Funny. The customer rep said that they used to have these
instructions in the booklet. Funny. After she spoke with her
supervisor, she said that those instructions were removed because the
door is not suitable for enclosures with a radius.
Funny. Nothing anywhere says anything about that. So what did they say?
Return the door to Home Depot. She said that she "hoped" they would
take it back. I told her someone would be taking it back one way or
another. At that point my tires were spinning with her and I vented a
little more and said good bye. Sucks that a company would seemingly
continue to sell a product that they know is not suitable for some
applications. Maybe they figure the homeowner would just caulk it to
death and hope for the best. Who knows? Well its back to the drawing
board. I am not done with Kohler though.......
WARNING! Kohler/Sterling does not engage in open and honest
jk wrote: WARNING! Kohler/Sterling does not engage in open and honest
While I can empathize with you in regards to having had a problem with
this particular Sterling/Kohler product, I'm not sure they deserve such
an overarching criticism.
I have a number of Kohler/Sterling products in my house and when I had
a problem or a question, the reps at the 800 number have been more than
helpful. When I had a problem with a cracked shower unit and the
supplier I bought it from was out of stock, they authorized a return
with a complete refund and helped me locate another dealer nearby so I
could finish my bathroom on schedule.
When I *thought* the Kohler/Sterling kitchen faucet I bought was
faulty, they sent me a replacement head immediately, even though the
rep didn't really think there was anything wrong with the head. It
turned that out she was right, but she knew that replacing the head was
the easiest of all possible fixes, so she said, "Let's try the head
anyway, if that's not the problem, you'll have a spare!"
So, while your experience with Kohler/Sterling has not been the best,
they have always engaged in "open and honest merchandizing" as far my
dealings with them.
Requisite Disclaimer: I don't work for Kohler/Sterling, I don't
knowingly know of anyone that works Kohler/Sterling, I have no
relationship with Kohler/Sterling other than that of a satisfied
While I am glad that your experience with Kohler was a good one, my
sentiment does not change based on the facts I laid out in my previous
A company should not offer a product that is not suitable for an
application without warning the purchaser.
Kohler acknowledged that the subject shower door is not suitable for
applications wherein there is a radius in the geometry of the shower
enclosure. Yet Kohler continues to offer the door for sale without any
warning or exclusion whatsoever.
Kohler offered no remedy to me. Kohler offered no assistance to me.
Kohler made no excuses or attempts to cover anything up. Kohler simply
chose to ignore the issue and let me "figure things out".
Call this behavior what you will. I call it misrepresentation of
product and willfull neglect on the Kohler companies part to correct a
Companies often have a "consumer" help line and a "professional" line -
for example Delta Faucet's Consumer line is staffed by cute little
Jennifers and Brittanys as a speed bump to avoid wasting the time of the
"guys who know stuff" on the Plumbers line.
Perhaps Sterling/Kohler also has a higher level of assistance.
Your problem sounds like something I'd just take a belt sander or
grinder to in order to make it fit rather than wasting time trying to
take it back.
If you look at the door, you can tell that the size of the radius will
have a large impact on the performance. A small 1/4 radius no problem,
an 3 inch radius, yes a problem. The corners of any door may need to be
filed to fit the curvature of the bath/shower unless you want water all
over your floor (presumably you don't that is why you are installing a
door)If the curve does not enter where the door fits, you have no
problems. When people have problems like this that they can not figure
out it might be time to find a professional.
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