I am VERY displeased with the service I am getting from Sears on my
central AC unit. I came home today to find that my unit was no longer
working at all. In searching for the problem I discovered that the
fuse on the circuit board was blown. I replaced the fuse and it blew
again. I tried shutting it all down and replaced the fuse and then
tried to just start the fan, blew the fuse. Seeing it looked like I was
not going to be able to fix it, I called Sears Repair. I was told by
Sears it would be 24 hours before someone called me back and then up to
3 days for repairs. Seeing that I live in FL and I had out of town
guests I could not accept this type of answer or service.
After a bunch of calls to various Sears service groups I was finally
given the local number of the company that services for Sears. When I
called them they told me the earliest they could come out is Monday.
That is 3 days with no AIR plus I would have to take off of work to be
home for them.
This type of service thru Sears is absurd that they would make a
customer go this long without air. I could only imagine those in the
North that loose Heat during the winter being told it would take up to
3 days for repairs.
This is the worst service I have ever received form any company. Sears
being a supposed name I can trust has just given me the shaft! How can
you people treat others like this? Shame on you and your company! I
used to buy exclusively from Sears for certain things becuase of the
name and warranty, well not any more.
I'm no friend of Sears - but c'mon, it's Friday afternoon and they're saying
they can't get to it until Monday. That doesn't sound so absurd. They'd
also like someone to be home so they can get paid when they're done. That
sounds pretty reasonable.
We have a service contract, with the AC contractor, for most of our
electrical appliances. It came with the house, as did the old
appliances. We had a new AC/heat pump installed last year. Their
service is timely, quality and cheap. Bought a nice used refrig from
neighbor few years ago. When it froze up, it took two calls - regular
guy and specialist - to fix it. Couple of hours time. Paid for the
whole year's contract. They are straightforward, knowledgeable and up
front about what they will or will not do. One day response EXCEPT for
AC, because folks don't notice the AC is trash until hot weather when
they go to use it. We survived a whole 24 hours last year without power
due to hurricane. I admit to feeling irritatated, but I kept trying to
figure out what it would be like if I lost power AND my house. I have a
firm belief in contractors, support individuals and avoid the corporate
contractors. Local contractors are a dying breed, like the corner
hardware store. But, then, I like GM cars, too. :o)
Some of the folks in Florida who had damage from last year's hurricanes
are probably still living under blue tarps, waiting for repairs or can't
afford them. That is yesterday's news, and it's been forgotten.
Hurricane season again, already.
Many people are. Sears is the last place I'd buy anything that ever needs
You could hire a house sitter.
We lived for hundreds of centuries with no AC. Three more days won't kill
you unless you happen to be a sick person with a heart or lung condition.
Didn't Ponce de Leone hang around Florida? Did he have AC in his ships?
Cold is more likely to kill and freeze thing that cuase lots of damage. It
has gone out that long is places though. My neighbor wen 5 days last year.
This time of year m ost very AC service person is working long hours. You
just get in line.
Shame on you and your company! I
Go to some other store then and for $88 you can buy a window shaker that
will at least cool your bedroom. You need a good night's sleep.
Here was my experience with Sears. I received three bids for a 4 tons
HVAC; Carrier, York and Kenmore. I trusted Sears and I accepted Sears
bid, $3K more than the other two lower bids. Sears subcontracted the
installation to two contractors and it ended up in a leaky mess. Two years
later, after the warranty expires, Sears had not done anything to remedies
the problems. Finally, Sears service area manager and the contractor's
manager came on their own time, during the weekend and fixed the leaks
and other installation defects.
I promised NEVER to buy anything from Sears and I have since kept that
promised. I was overjoyed when Kmart bought Sears and soon the Sears
stores will be sold off like a piece of pizza.
No shit, Sherlock! They came out and gave me a bid for $5,000 for an AC
unit. The "bid" was on half a sheet of torn legal sized yellow tablet.
I had the job done for a LOT less.
You can't even trust their tools much any more.
Sears is terrible and I only buy from them when I have absolutely no
other option--but come on. Three days for AC repair during the
beginning of summer when everyone is discovering their AC isn't
working isn't bad.
To the OP: one of the most common cause of control fuses blowing is
shorted 24 volt wires between the inside and outside unit. Visibly
inspect them first to see if they havent become the victim of a
weedeater or critter. Ideally, they should be in conduit, but often they
are not. If you cannot see any obvious damage, try disconnecting them at
the circuit board. Should be two(assuming you do not have a heat pump)
connected to Y and Common. Try another fuse. If the fan runs ok and the
fuse does not blow, either the wires are bad where you cannot see them,
or there is a problem inside the condensing unit. Disconnect the two
wires at the cond unit and try it again. Check for shorts and grounds
with an ohmeter if you have one. Otherwise, hook the wires back up
inside. If the fuse blows again, you got a problem in the wires.If not,
sounds like a problem inside the cond unitwhich should be left to pros.
EMail me (tonight--gonna be away form the poormans computer tomorrow)if
you got any questions. BTW-- totally agree about Sears A/C service. I
know of 3 people who had service contracts with Sears, and finally gave
up and told them to take a hike and had us replace their entire systems.
On one, they had been screwing around with a gas furnace fan/limit
control and had the limit bypassed and the blower not coming on-- the
furnace got so hot it melted the plastic drain pan on the A coil and it
dripped down through the heat exchanger and solidified into a glob in
the bottom of the blower. How it kept from starting a fire I will never
know. I got a brand new (2 day old) compressor out of one, and a brand
new Acoil out of the latest one. Sears could not find the Freon leak, so
they replaced the coil. When it kept on leaking, they told the lady it
was in the lineset which was not covered. We replaced the whole 4 ton
heat pump system including lineset-- got to looking at the old outside
unit-- service valves with no caps spewing Freon. Larry
PS We can almost always get to a customer that is completely down the
same day they call-- at the very worst the next day, especially if they
call in real late in the day. We try to schedule the routine M/A
checkouts, and little minor stuff so that we have people available to
handle breakdowns. Hopefully there are companies in your area that can
do the same.
(in the following "mini-rant", when I say "you", I don't mean you Bob, and
when I say "me", I'm not nec talking about myself. I'm am speaking as if I
am a contactor speaking to a homeowner)
You have to remember (or maybe you aren't that old?):
At one time, Sears was a name you could trust. As much as I hated them, I
wore Toughskins almost my entire life before high school. Almost every thing
my family bought was purchased through Sears. They knew that if they ever
had a problem with something, you could take it back and get your money back
or a replacement would be given to you. Hell! Kenmore appliances?? Top of
the line stuff. Craftman products? Fuhgedaboutit!
Now you see the "info-mercial-like" ads on TV for Sears A/C, or Sears siding
and windows, or Sears roofing. "Oooooo....ahhhhhhh. Isn't THAT pretty! And
they did such a nice neat job and that nice man on the TV said we can
finance it and...."
Sheeeeeeyat! As Bob said: Why would you call Sears and have them install
(pick a product) when they are going to turn around and call ME to do it. Do
they really think guys in Sears uniforms come out and do the work?? ("When
you get back to the store, say hi to Ms. Cathy in the ladies shoe
department!") and think about it:
You come to me, I give you a price to do the job. You go through Sears, who
then comes to me, do you think it will still be the same price? Do you think
I am going to LOWER my price just so Sears can make some money off of the
deal? SURRRRRRREEEE I will................
Can you say "middleman"??
On 6/11/2005 10:36 PM US(ET), Dr. Hardcrab took fingers to keys, and
typed the following:
I said 'repairman'. They come with a little notebook computer with a
wireless connect to Sears, and record the repairs made, print your bill,
accept your credit card, which they run through the computer, have you
sign on the computer screen, and print you a receipt. Nothing is hand
written. Every repairman (or repairwoman) was pleasant, told me
everything they were doing, and offered advice on how to keep the
machines working. One guy even stopped working on the washing machine
(under warrantee) to take a tick off my dog. Another one found a 10
penny nail in the washing machine pump which was the cause of the
failure. He wrote it up as a faulty pump.
All my appliances are from Sears and I would go there first for any
OK, I'll be on the other side :> In the past 5 years, I have replaced
or installed all of the major appliances that in this house since I
bought it. I bought all of them from Sears (Kenmore, JennAir, and
Whirlpool). I can't comment on repair service because none of them
have needed it (knock on wood!).
I know they use contractors for everything including the delivery and
installation, which were -without exception- perfect. In fact,
yesterday I took delivery of a Kenmore stove. One worries about stuff
like that, but after it was all done, so smoothly and pleasantly, I
thought (about delivery & installation) "that was the best thing thing
that happened all week!" The guys were all so pleasant and helpful.
In fact, earlier in the day I went to Sears to check on some feature
of the new stove and the sales rep who sold it to me wasn't there.
But I asked another and she took the time to answer my question even
though I'd bought the unit from someone else. I picked up my glasses
in the optical department and the guy there was very pleasant and
helpful about another matter. Of course, I went at a time when it
wasn't busy :>
One thing I have noticed is that Sear's contractors are aware that
Sears checks up on them by phone calls afterwards. I get the
impression that they like being associated with Sears- it keeps them
The thing is, even if I buy from Sears, I am supporting local
contractors. There's no guarantee that if I pulled someone out of the
phone book, or even got a friends' recommendation (been there, done
that) I'd do any better.
I do buy the service contracts for the appliances. Well, we'll see
how I feel about Sears when the appliances get old.
Lead me not into temptation... I can find it myself!
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