I am new to this group and a new homeowner of a new-build home.
I am looking at 3 different contral air contractors. One is Sears (they
I am wondering if anyone has had any issues with Sears on getting repairs
done in a timely manner or bad installation resolution?
The reason I ask is because when I first looked for the inf. online to get
to Sears for C/A, one of the first things to come up on google was a
complaint dept. The people had some complaints of bad installation and
taking a long time to get it fixed, also getting the machines fixed in
At this point, I see one more contractor on Mon. but would really like to go
with Sears because of the name brand and the salesguy was an installer
himself, his review of my home matched the 2nd (independent) contractor's
There is that nagging concern, since I saw the complaint website, so if
anyone can offer experiences, good or bad, please let me know.
Another question, the independent contractor said that he wanted to use a
unit that will have r-22 (freon) and showed me a chart where the stuff will
be OK to be available (just no manufactured for freon products) in case I
would ever need to put some in for the next 25 years. The Sears guy wanted
to go with the puron, and I am not sure how much it really matters. Any
opinions would be greatly appreciated.
Thank you in advance.
When I bought my current home I contacted Sears for installation of central
air. The Sears contractor came over and looked at everything and said there
would be no problem adding air to my existing furnace and was rather
aggressive in wanting me to sign a contract. I opted for a second opinion
and after appraising the situation the second contractor said he wouldn't
advise putting central air on my existing furnace. He said I had a single
speed blower that is adequate for moving hot air up out of the basement but
wasn't powerful enough for moving cold air up to the second story. He said
he used to work for Sears and this was not an uncommon practice. He said the
AC would have worked fine till the first 95+ degree day and when I would
have contacted Sears about the problem they would have responded by saying
there was nothing wrong with the initial installation and would have been
glad to sell me a new blower.
And WHY would you want to look to Sears in this case, since you can hire the
same contractor, for the same unit, for less, since Sears isnt there with a
I LOVE SEARS! They have no idea how much money they have made me over the
Thats what you get when you pay a sub, that can make more money on his own,
and do it for less, and have a 3rd party in the situation.
So? Almost exactly might be the difference in right, and almost right.
Easy enough...you have a doubt already...forget that you can put it on your
Sears card....any legitimate contractor can either work out finance
arrangements that will cost you less, or take your MasterCard/Visa.
Google this, since its been hashed to death.
Me, personally, would and DID go with R22. I have a fairly new unit I
installed here when I bought it. I am pulling it out and installing a new
York Infinity series (if you havent looked at them, you should, its what
Carrier and Trane are looking to play catch up to) and I have a
choice...R22, or R410. I plan on going R22...and perhaps, IF and only if
R410 is THE end all to the replacements, (and right now, its not) then will
go R410 later in about 4 years.
And yes...I know you probably dont have the luxury of changing out units
every few years, but IF you are going to get one, and if you are planning on
it staying a while, it pays to look at the options on each unit. I am a
dealer for York and therefore, OF COURSE I prefer York, but I didnt pick
that brand by throwing darts at a board...I went with what I trust and like
and personally would use. But, YOU, need to look at the big 4, Carrier,
York, Trane, and Lennox, and forgetting what name is on the box, you need to
look long and hard at the installers. All the expensive equipment in the
world wont do you a damn thing if the installer inst worth the equipment.
Put simply, name means nothing, install means all....
And, Sears is NOT the best at installations....they ARE the best at
First suggestion. Start with the contractor. Find a good one. Next
let the contractor pick the brand.
You want a brand the contractor knows is good and that he knows. There
are a lot very good brands you may not recognize and may name brands you
know well that are not all that good.
My personal experience may not be very useful, it goes back over 40
years ago. I got a Sears unit and ended up with a number of repairs. I
could do them all myself and non involved expensive parts but they were a
bother and if I had to pay labor, it would have been mighty expensive.
So find that right contractor. They may or may not be the lowest bid
but they will insist on taking a look at what you have and check the size of
the distribution system and do some measurements and calculations to
determine the size unit you need (too large is just as bad as too small) and
assure that your distribution is up to the task. If they don't do any
measurements, pass and move on to the next one.
The install has much more to do with how well it will work and how
pleased you are going to be than the name on the equipment.
This is Turtle.
1) Leave the Sears people alone.
2A) Any warrenty work will be a week to get to it.
2B) The Sub out the units or work and just add 20% for their mark up and just pay
for the unit with the subcontractor about what
the Independent dealer wanted in the first place. Just send me a check for $500.00
and I will get with a contractor to come do the
job and pay what the contractor wanted at regular price anyway.
3) The subcontractor who put it in will come back to repair it under warrenty and
you will call sears to call the subcontractor to
come see. I would want to call direct to the contractor and get something done and
not have to work with a third part getting
4) Right now Puron / 410-A / AZ-20 has not had time to prove it'self yet. At this
time about 1 in 5 HVAC contractor will even work
on Puron system because of the added cost of all new tools. So what I'm saying here
is about 80% of all contractor will not work on
your equipment if you have to change contractor. 100% of all hvac contractor will
work on R-22 systems.
Outgoing mail is certified Virus Free.
Checked by AVG anti-virus system (http://www.grisoft.com ).
Yea you are new , new to everything.. Sears gets a cut out of " Local
Joes " or anything. Why deal with a cut off the top . Unless you are
that uncorformtable OK. But SEARS just ripped off my 83 yr old
neighbor for 780 for a 230 sink and agreed to a 300 refund
because of my invetigation. .. Trust WHO ? NOBODY stupid- tontos
Thank you so much for your answers. It made me think things over quite a
I decided I will not go with Sears. I cannot even find one good report on
them. What a shame.
I see the next contractor on Monday, and each time I talk to someone and
keep reading the articles I have, I get more confident and educated, I think
I will make a decent, or at least, informed choice.
As far as R-22 goes, I will go with that.
I had a private inspector for my house before I purchased it, and he refuses
to do referrals, but gives general tips on contractors. One was to go to
BBB. So I went to BBB's website and I am going to pull a few from there to
come and give an estimate.
the bbbbb is a joke lady , they con the un conned, talk to neighbors
or Realtors, Bldg Managers. In 85 or so the BBB took money to
publish the BBB phone book, they got millions but never published or
refunded money , they went BBBBBBB bankrupt ..
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