We purchased a good quality polished brass faucet for a wall hung sink in our powder room as part of a remodel. I called the plumbing contractor we use and stressed several times I wanted ALL brass under the sink,which is very visable. I was assured the men had everything they needed on the truck. When the guy came,he was able to install only half the brass as he did not have all the parts,so finished the job in chrome. That was last December. Every time I called I was told they were having problems getting the parts. Finally,last month,I did what I should have done months ago and went to a plumbing supply house with a list of what the plumber said he needed. They said they would have it transferred from another branch the following day. I called the plumber and he said he would send a man to pick it up. The boss came to finish the install and found he was still short a few parts. This week,one of his men came back and finished. The company wants to charge 1.5 hours for the final work. I'm refusing to pay,claiming that,had they come with everything they needed the first time,the guy had,at most,another
30 minutes of labor. They also made an appointment to stop by the house prior to finishing to survey the job and make sure of what they needed,but never showed. Am I right in refusing to pay?- posted
18 years ago