It was about repairs to an "antique stove". A nuddke-aged couple bought a house and the stove came with it. He was wearing a tie and I think she had on a dress. . I like antique machinery so I was esp. interested. It turned out the so-called antique was from 1965. For me that's just a stove, and a pretty modern one, since our firrst gas stove was from 1945, and other than a timer, I don't see much difference, between 1945 and now.
But he wanted it changed from natural gas to propane, and apparently there is only one company in 5 states that concentrated on stuff like this. (I thought she said 5 states but her webpage only says she does business in 3 states. I guess both could be true, if there's no one to do this in the other two states!)
He lives two hours from her shop. She tells him on the phone that it's $80 / hour travel time (for two people) x 4 hours = 320 dollars right off the bat, and $90 minimum when she's there, but for some reason he has doubts AFTER she gets there. Then he keeps saying that he thought she woudl use a kit, but she didn't. He calls his wife and she says not to go through with it (though she may not know about the 410 he already owes). The stove lady tells him, in his words, that she can't take responsibility for the repair unless she does the whole thing***, and he says that meant he was scared and forced into having her do it. ***Well, duh.
I"m not sure what all she did, probably cleaned it, and surely replaced 3? 5 jets for a 4 burner/1 oven stove. What kit did the guy want her to use? Something they sell online I think, with jets and a brush?? And other things she already owns?
She writes up an invoice that totals 800, he signs it and gives her a check, she uses her phone to take video of the invoice and his check and of his saying "good job", then she goes back home and straight to the bank, since they have the same bank, and checks if payment is good, and by then, 2 hours later, it's already been stopped.
Westchester County has some lower middle-income and middle middle-income areas, but all in all it's one of the richest counties in the country. No wonder she's expensive. Get a price before you let someone come out.