My wife recently bought a new 'Baker-Eze' saucepan for the kitchen.
The warranty says: '(usual bable about defects) any piece found defective
under normal use will be replaced at no charge with the same item or an item
of equal or better value. Individual pieces should be returned by UPS or
insured Parcel Post with a letter of explaination, proof of purchase and
receipt along with $2.00 per piece. ...."
IE they replace it at NO CHARGE if you pay shipping and $2!
She bought it at a close-out store for $1.99. Even if she paid the MSRP, it
would be iffy she would have even broke even, considering the shipping
I don't think I understand the question. My best guess is that you are
asking why 'Baker-Eze' would supply a useless 5-year warranty instead of
none at all? I offer several possibilities:
a) All 'Baker-Eze' come with the same 5-year warranty and it is useful on
higher price items.
b) They get to write "FIVE YEAR WARRANTY" in big print and "it's useless"
in small print -- many people don't read the small print.
c) Some people exercise the warranty even though it doesn't save them money
because they want their prized 'Baker-Eze' saucepan back (maybe it matches
the rest of their cookwear.)
d) They want a small number of returns-- but not too many-- to better
understand how and why their products are failing.
Hope this helps,
Sorry, I wasn't asking a question. Just relating an good example of a
useless warranty that was, as you say, in big print on the front. But when
you read the fine print .....
I guess I should have made it more clear. Just adding to the funnys.
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