Still doesn't change what I would do if I got charged $11 after I'd been
paying regularly for years. I still think it's ridiculous and any time
I've ever had a dispute, they were more than willing to work for an
Had the same sort of problem with the cable company. My credit card
number changed when the card was upgraded, and I went online to add
the new card. Apparently the change didn't "take" so the card was
rejected. For 2 months. They finally called me about it to tell me
service would be cut off if the account wasn't paid - and there was a
sizeable penalty for the "missed" payment.
I told them I had been a customer for over 20 years and never missed a
payment, and that I had used their online portal to change the credit
card number, and they had not either called or emailed me to let me
know of the problem whenit first occurred. They said they texted me -
and I told them I had not told them texting was an option and with all
the "spam" texts they send out on a regular basis I simply deep-six
any texts coming from them. They removed the penalty without my even
having to suggest it, and made sure the card number change went
For what I pay for my cable, internet and cell service they definitely
owed me that much.
I haven't had any problems with the cable company for a long time, but
years ago we had a lot of outages. After jumping through a bunch of hoops
they finally gave me credit for the days that the cable was down. Like
the saying goes, "The squeaky wheel gets the grease".
On 03/21/2016 04:50 PM, RonNNN wrote:
roblem whenit first occurred. They said they texted me -
I have AT&T and though my service never went down for long, it seemed
that at least once a day my service would quit for a minute.
Eventually I called and within one hour they were at my house and
replaced the gateway router. It was fixed, just like that and for no charge.
For sure I thought there was a bad connection outside.
Our communication company apparently cut the line that provides my phone
service at the box out on the street. It took them a week to get it
fixed and I was quite firm that I was not going to pay for those days
that I had no service. No problem.
My point is that I see no reason to accept faulty service or ridiculous
charges. I think $11 is excessive. I also believe that I have a right
to question service or charges, regardless of who may or may not be at
I would not be able to sleep at night if I thought I got screwed over by
someone else's mistake or incompetence.
OTOH: When I know it's my own mistake, I sleep very well.
The mistake I made has not cost me any sleep.
On Mon, 21 Mar 2016 17:27:09 -0400, firstname.lastname@example.org wrote:
You mean I should have mentioned spraying the place with Agent Orange,
and Naplalm, and having a bomber drop a few tons of shells on these
credit card company buildings?
I guess that's another option, but maybe a tad bit overkill !!!!
I wouldn't want to see any of the employees hurt, they are just doing
their job. But the head CEO or president of the company, deserves WORSE!
A public hanging in front of city hall would be perfect justice!
As others are suggesting, I would have taken it to the next level.
You could have asked for their supervisor or someone at a higher level.
Credit card companies do not like to lose people for a few dollars and
if this one does, I would ditch them.
Don't forget that even those of us that pay our card off in full and
have never paid interest still have the credit card maker make money for
their credit card use from the one that accepted it as payment.
Sometimes if choosing to pay between credit card and cash, the merchant
will discount the cash purchase for part of the interest he would have
to pay the credit card company.
I recently paid my federal taxes by credit card because it was so easy
to do, but the government made me pay also the interest it would have
HomeOwnersHub.com is a website for homeowners and building and maintenance pros. It is not affiliated with any of the manufacturers or service providers discussed here.
All logos and trade names are the property of their respective owners.