OT Camera tech support (not home repair)

Nov 29, 2014 4 Replies
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P

This concerns my Canon G1-X



I rarely shoot video and that capability is not of major importance to me...but I did note that since it formats the memory card as Fat32 there is a 4 gig files size limit.



I did an experiment and pre-formatted the card as exFAT which has no 4 gig limit and the camera was able to use it just fine.



This morning I dashed off a email to Canon tech support mentioning that... and just a few minutes ago got a /real/ reply!



For them to respond in a non-robotic way on a weekend was quite impressive. I was told their Japan headquarters made the FAT32 decision and wanted to know more about my experience with exFAT and the camera.


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T

I believe you formatted the card off the camera on PC?

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P

Yes, Windows XP and up have the ability to format a drive as exFAT

I never used exFAT before but recently need to transfer a data file (via USB stick) over 4 gigs to a Windows machine , a Linux machine and also a Mac.

exFAT was recognized by all with no problems

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T

Hi, Canon may have to update firmwares so we can format on camera. I have a Canon Power Shot SX10.

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P

If Canon would take my suggestion and want to use exFAT, then yes, they would have to issue a firmware update to give their cameras such ability.

Just because I gave a major corporation a suggestion is hardly reason for me to think they will actually take it.

Their philosophy might simply be that any serious producer of videos should simply get a camera specifically designed to do so.

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