Well, they have finally finished up our new inground pool, and we have
questions. The pool people aren't the best at customer service or people
skills in general, and although they've explained things to us, and we ARE
pretty intelligent people, we still are overhwhelmed! Anyone feel like
answering a few dumb questions? Thanks in advance!
The pool is an inground lagoon shape, extended actually, and I'm
pretty sure it's 24,000 gallons, though I'm not sure. We have a gas heater,
the filter in the back, two skimmers, a spa lounger type thing you sit in,
with jets, a vinyl liner. I hope that's all the pertinent info.
The water level seems to go down every day. Is this normal? Should we
expect to have to put the hose in it every day and fill it up? I'm talking
like an inch or two in a day. No one is swimming in it. Is the water
evaporating? Or should we be worried that something is wrong? We don't see
any water leaking back by the filter area.
We went today and had our "chemical orientation." Okay, so there's
stuff we have to do now, throw in all this stuff at different times,
whatever. Then they say to maintain it, we follow this 3-step process. We
put a chlorine stick in the basket, add the step 2 stuff, then add the step
3 stuff. I suppose I could go up and get the bottles to explain better,
sorry. Well they said we should do this weekly. Now, a bottle of the one
stuff is $10, a bottle of the other stuff is $20, then the chlorine sticks.
Is this normal? Should you do this chemical treatment once a week? Or are
they just trying to sell us tons of chemicals? What's a good schedule to
follow? They gave us tester strips too, so we can test the water ourselves.
We want to do our shock/treatment of the pool, but there's still some
sand/gravel on the steps/spa lounger/ a bit on the floor of the pool. Should
we vacuum that up FIRST, or can we vacuum that up later, after we've treated
it? Of course there was a part missing in our vacuum, and they haven't sent
it to us yet, so who knows there.
How can I get off a dirt ring on the white spa lounger and the crud on
the white steps? It sat all winter, waiting for completion, and now there're
dirt stains. I tried white vinegar, only helped a little bit.
How difficult is it to open and close your pool? The pool people want
us to join this VIP program for over $500. They will open the pool, close
the pool, AND cover everything under warranty. ALso we get a 10% discount on
chemicals. Should we? Shouldn't we? My husband blows out the sprinker system
pipes with the air compressor and is pretty handy, but we're nervous about
the warranty thing. The guarantee is for the plumbing...above and in-ground,