new kitchen floor: contractor job

woger151 · 2013-04-28T21:18:15+00:00

We had our kitchen floor replaced. The new floor uses Bruce prefinished oak. The contract said that they'd te ar out some plywood under the old floor, else the new one would be too high . The floor mainly looks OK, but my wife is now really pissed off because it slopes in a way the old one didn't. Meaning: It's an eat-in kitchen. The eat-in part is in an addition. (There's no wall between the kitchen part and the eat-in part.) Now, roughly at where the addition meets the main fo otprint of the original house, the floor slopes downwards. A nearby cabine t makes it look like a drop of about 3/4 inch for a couple feet run, at lea st there. I suppose there are two ways this could have happened: (1) The contractor didn't execute the stated plans correctly. (2) The plans were adhered to, but whoever put the plywood in before did so mething to even out the slope, and this "balance" was upset when the plywoo d was ripped out. My question is: should the contractor have observed this problem and alert ed us to it before putting the new flooring in? Meaning, I can see that th ey shouldn't have to finish the contract without additional money if there was something screwy they couldn't have known about before, but should they have alerted us to the problem and presented alternatives (like, "for $X w e can try to deal with that, or you could just ignore it and we'll continue ")? The place was pretty highly rated in our local ratings magazine.

Apr 28, 2013 22 Replies

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trader4 13 years ago

e office manager: "However, we do not do floor leveling, which seems to be the underlying issue. If you take care of the leveling issue, we will re turn to your home to re-install the hardwood."

oesn't do floor leveling"?

I would save that email for court.

It's like taking a car to a paint shop. You pay them $3000 to paint the car. After it looks like crap, they tell you:

"We don't do rust repair, body work, etc."

The fact that they don't is fine. The fact that they represent themselves as paint pros and just paint over rust, without even discussing it with you, is not.

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woger151 13 years ago

On Sunday, April 28, 2013 5:18:15 PM UTC-4, snipped-for-privacy@jqpx37.cotse.net wrote: [snip]

OK, here's the outcome:

We had a long phone call with the salesman/estimator complaining about this . He shifted his rationale many times, at one point lying and saying that we discussed the uneveness of the floor beforehand. (Can't be true since t he floor wasn't uneven before they did their work.)

SWMBO got really, really pissed and had some email correspondence with some one else and then sent a very carefully worded letter complaining about the salesman's behavior, as well as the quality of the work.

For some strange reason, they decided to refund us the entire cost. I didn 't think that was quite fair, so we asked for everything but materials. So we got $1400 back out of $2400.

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mapwest 8 years ago

replying to woger151, mapwest wrote: What city was this in. I am having contractor issues and am curious if it is the same one.

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