Moen Kitchen Faucet

[Ken]

We have a single handle Moen kitchen faucet with a sprayer hose on the side of the faucet. Since we bought the house used, I have no paperwork about the faucet giving model etc.

The diverter valve inside the faucet seems to be sticky and does not work properly when the sprayer hose is turned on unless we turn the sprayer on and off several times quickly.

Are there any servicable parts inside the faucet or would just taking it apart and cleaning help?

I am a novice at such things and don't want to take it apart if it won't solve the problem.

[Speedy Jim]

You'll probably have to replace the diverter valve. Moen used a couple of different valves, so you could wind up taking the thing apart and then have to take the old one to parts house.

See if you can identify the model from:

Jim

[Pop]

"Doug Kanter" wrote in message news:le6Fe.2190$ [e-mail]...

LOL, wish my faucet had been Moen! In trying to get the cover off to get at the ball valve, I broke the foolish thing loose from its base! And the Li'l Lady of course, picked out a much more expensive replacement - one of those where you can grab the spout and pull it out and use it as a sprayer! Nice, but expensive!

Lesson learned,

Pop

[Doug Kanter]

Do what Jim said, and then call the company. They have an odd habit, at least based on my experience: They're helpful on the phone and they like to send free parts to customers. Really obnoxious.

[Bob]

Could that have anything to do with a "lifetime warrantee"? They seem to advertise such these days.

Bob

[Luke]

[snip]

Moen's warranty is on their web site:

As you suggested Moen would seem not to have been liable in your case, but other folks have reported the same experience with Moen and other faucet manufacturers, so your experience was neither strange nor unusual.

Kohler and American Standard's warranties are basically identical to Moen's:

[wkearney99]

I had a faucet with the filter built into it. Piece of crap. The design of how the hose attaches to the handle isn't very good. It's prone to failure such that the two times it broke they didn't even hesitate to immediately send out another. This seems like a nice thing until you have to replace it several times. I'd rather have something that just didn't fail instead of getting free parts. That and those filters are tremendously overpriced compared to using an under-counter filter.

Moen's policy of free parts is nice, until you realize it's there to make up for shoddy design.

[William Brown]

[Doug Kanter]

I don't know if the cartridges are under warranty that way, so I can't speak to that issue. First time I called them, the cartridge was ruined due to factors related to a crumbling dip tube in my water heater. No fault of Moen's, in other words. I called to double check the part number before I went shopping. They insisted on replacing it for free. I told the woman 3 times that this was not their fault, and she kept saying "We just want customers to be happy".

Really strange.

[C & M]

I agree, Doug. Dirty buggers!! Of course they did need the model number but then they insisted that they send additional parts on the second call to them. See if I purchase another product from them, like next week, for the bathroom I'm remodeling.... ahhh, I think I just blew my dredibility, didn't I!?

[Ken]

Thanks for all the assistance!!

I identified the model number, called Moen, they sent the repair parts for "no charge". All are now installed and work well.

Thanks again!