Now last year this lock that was originally gold in color is taking on a dull brown tone on the outside. I took it apart and slid out the mortise and took it to a locksmith to see about getting a replacement - had never seen anything like this before I was told, don't know what brand. I went to about five locksmiths until one old guy told me these mortise locks cannot be replaced. They came with my original metal doors and probably were made specifically for the door manufacturer. If I need to replace them even if I found the door manufacturer (which I cannot there is no marking on the door inside outside or along the edges) it will be over $200 for these special locks. So I put it back and did not worry about it then...until now.
So finally this guy went to his car and got his screw driver, hammer and plier. He jammed his screw driver into the door edge and started hammering, chipping the paint and caused a few scratches. Then he took the plier and clamped onto my solid brass handle and I said to him then "if you force it and it breaks I cannot replace this lock without replacing the entire door", he ignored me and forced it and "clacked" the deadbolt handle is now loosen. Only the deadbolt is still jammed. But the handle can turn around and around now, something is now truly broken in the lock. Finally he gave up and said to me he will call the guy I originally contacted and see if he can come by Monday, then he left, without putting everything back, loose screws, handles, keys, pins, everything still on the floor, I had to put is back together. While I was doing this, I decided to open up the opposing door (it's a double door) dummy handle. Once I removed it I can see the deadbolt protruding from the other lock. It was not sticking straight into the plate, for some reason it was leaning "downward" a bit and end up getting caught and not able to fully retract. I stuck my index finger in, gave it a lift, turned the deadbolt handle, but the deadbolt handle is no longer connected to the door lock because he broke it. So I use my index finger and just push back into the other side and now the door opens.
Now I try to remove the lock so I can look closer to see what is broken (originally and what he broke), only I can no longer remove it completely from the door since he broke the handle. This guy had no clue what he was doing, a total waste of time and end up really breaking something.
If I have to replace the entire exterior door and lock, am I just out of luck or the locksmith should bear some responsibility?