We have a Kenmore/GE Front loading High Capacity washer. We've had it about
4-5 years. The Drum is leaking and breaking apart. We had the Sears guy out
to take a look at it and said to replace the drum it would be $400+ to fix.
He mentioned that the Front loaders don't last as long as the top loaders.
Seems like the top loader we had was around to 10+ years.
Are they more disposable these days? Did we get a Lemon?
Any Suggestions on a new unit? As I think the unit only cost $600 new, I'm
not going to sink another $400 into it when I could put it towards a new
It is the back and bottom of the Drum. There is a clamp that is failing or
something. Its been tightened but its still leaking. the Connection to the
door is fine.
We've taken the bottom panel of the unit off and made sure all was dry and
then could see the water coming from a few spots underneath. The Sears guy
confirmed the issue.
I have heard and tend to believe that Sears repair men will always try
and get you to upgrade to a newer machine when in fact there is little
wrong with the old. It is almost like a salesman making a house call.
It's the same thing as if there was something wrong with your car and
you had a car salesman come in to tell you what was wrong. He would
try and convince you to just buy a new car.
Sears will always charge a very high price to fix anything no matter
how simple and say, well for another $x you can go new. It's a sales
pitch to get you to spend more money. Did you know, that Sears makes
more sales of home appliances (stoves, dishwashers, cloths washers,
dryers, etc,) thru home repairs calls than they do thru their store
show rooms? Ask some of these "repair guys" about some technical
aspect of the machine and they'll stumble for an answer, but ask them
about the latest models and they have all the answers at the figure
tips. Of course, when you do buy a new machine they'll be more than
accommodative to take you're old one away. Of course they are,
they'll fix it for $15 and resell as "reconditioned". Their
"repair centers" are chuck full of these "reconditioned"
machines that they convinced some poor lady was beyond a reasonable
Sorry for the rant, I fixed more Sears appliances for family and
friends for <$20 after they had the Sears guy come in and say it would
be cheaper to buy new.
Regarding your problem, it's could be a simple leak. Tightening a
clamp may not be enough to fix it. Loosen the clamp, and pull the hose
off. See if there is something stuck in the hose. Clean off any gunk
buildup from the drum outlet and expect the hose for any rips or holes.
Replace if necessary. Reinstall the hose and install a new-banded
screw clamp. If you have one of those cheap clamps that you open and
close with a pliers throw it away. Replace with a quality, stainless
steel banded clamp that you tighten down with a screwdriver. You can
get them at an auto stores or your local home center. Do not over
tighten; you may crack the outlet connection. Just make is nice a
If you don't feel comfortable doing this work try and see if there is
a handy neighbor that can take a look.
That must be the labor charge, right? Seems to me the warranty on the outer
tub is at least 10 years. But of course that's parts only. And when you
say Kenmore/GE, I assume you're referring to the smaller front load that is
similar to the GE but they're both made by Frigidaire. The really large
Kenmore is made by Whirlpool.
Its a smaller unit, not like the Whirlpool.
See here is the thing. When the Guy comes out, I'm never there, so its
either the Mother-In-Law or the Wife that talks to them.
They say, its $70 for the Visit, here is a coupon for $65 if you get a new
Washer from us, or it will be $400 to fix the Existing one. I do not know
if that is Parts and labor, or just labor. If its just Labor, seems a bit
steep to just replace the drum?
So I should know by now to have a list of Questions that they can ask the
guy when he comes, but I never think about it until its too late.
I dunno if there is a way to get a hold of the guy to ask him.
The last issue we had with the unit was that it didn't Drain right. The
issue turned out to be a nickel stuck in the orifice of the pump that pulls
the water out the drum. The little Change Holder didn't catch it. They
would not come out to fix that either...
Any Recommendations on a new unit? Someone recommended a Staber, though
they are pretty Expensive. A buddy of mine has a Miele and he is happy with
I have the same washer and it was leaking small amounts on the
floor...the washer would usually drip a few table spoons full of water
under the bottom of the plastic drum.
I was frustarted one day and really went to town taking the top cover
and back cover off to watch it running while opened-up to see where the
water was eminating from. I found that the water leak only showed its
ugly head when the washer reached the final high speed spin at the end
of the wash cycle.
Turns out that the drum shell is two halves that are held together by a
dozen screws all around the circumference. I tried to tighten them with
a small ratchet and socket and was amazed that they all easily took a
full turn each before they were snug. I was very carefully not to
over-tighten so to not strip or break any. Good news is the leak is
Hope this helps
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