I recently had a Kinetico Sulfur Water Treatment System installed. It worked perfectly overnight the smell disappeared completely. After about 20 days we started noticing slight whiffs of sulfur on occasion, we called the company that installed it and they had us do a "manual regeneration" since the system had not done one yet, after that completed we are once again plagued with the stench of sulfur continuously. The company that installed it is telling us the problem is with our hot water heater which makes no sense to us, if that was the problem the system should have never worked. Has anyone had this happen to them and if so was a solution found? The company we are dealing with says they have never had this type of system fail so that isn't a possibility with them. Thanks!
- posted
17 years ago