Let's say your washer or dryer is broken, and you need to find a repair
company to fix it. How would you make the decision between an
independent service company as opposed to one of the large national
outfits? What resource would you access to find such a business? What
do you see as the benefits of a small or large operation? If you could
design a service from the ground up, what elements would be present
that would prompt you to make it your first choice? I'm interested in
your random thoughts on the subject.
First previous experience would prove Sears repair is a BIG RIPOFF.
nice techs but very expensive and any company who charges twice for
travel for the exact same tech to service a furnace with air deserves
to go out of business. they are so big the overcharge for parts too.
I would look to a small local outfit with referals from friends.
big companies are just in it for big bucks:( local guy iosnt supporting
a office tower somewhere with hot chicks as secretarys to president
with private jet:(
Of course I generally repair my own appliances......
I fix office machines for a living
I agree with the above. We bought a Sears Kenmore fridge and found the
ice maker was leaking water. It took 4 service calls to get the
problem fixed -- by replacing the ice maker. They wrote up the waranty
work for about $128 per visit plus the cost of the replacement. So the
service cost was GREATER THAN THE FRIDGE COST!
Sears is totally messed up.
Maybe it was a Vila appearance on Letterman, when he tried to mention
Sears at every possible turn and proved that he couldn't operate a saw
or hammer. He was only slightly better at hammering than George W.
Bush was. And about 20 years ago, Vila was sued by Conrad Janis, the
actor who played Mindy's father on Mork & Mindy, for doing a bad job
building his $2M home.
But...he follows where the most bucks are and HSN must be a gold mine. He's
not stupid, just incompetent. Guess I'd do it to. Who cares what people
would call me. Laugh all the way to the bank.
At least on one of those appearances he was with Norm of This Old House
and The New Yankee Workshop. I remember them building window screen
Amazingly, he was able to tell a saw from a hammer, but he couldn't
quite guide the circular saw straight. Letterman complained about Vila
plugging Sears so much.
They say Vila treats the craftsmen on his show badly to make himself
look smarter. He'll ask one of the craftsmen on camera what he's
doing, and the person will explain it. Then Vila will stop the camera
and ask the question again, this time rephrasing it so it contains the
answer the person just gave him, and all the craftsman can do is reply
by saying, "That's right, Bob."
I think you've gotten the "on camera" and "off camera" thing
backwards. In any case, given that many craftsmen are better
at their craft than at talking for the camera, and the reverse
is true for most showmen, I'd say that that's both typical,
and proper. Irritating, if you're the tradesman in question
and you weren't expecting it.
But that's what the guy DOES for a living, is re-package other
people's knowledge into a standard format, and serve it up
to a consumer base.
Only thing I do with Sears is buying needed parts from them.
(regional parts depot is located in my city)
I do almost every repair task myself. Guranteed work by me and
self-satisfaction! Best shops are locally run mom and pop type
famliy buz. with long history. Do you know who makes best pizza?
Not Pizza Hut or Domino, local mom/pop pizzaria who still cook
the pizza old ways with fresh everything.
On 7 Oct 2006 06:04:27 -0700, firstname.lastname@example.org wrote:
My 5 year old side by side with ice in the door quit working after a
power surge from lightning.
The cost to replace the compressor was $450.
I made the decision to purchase a new one for $780 with a new 5 year
I know most electronics are throw away and not repairable, but same
goes for washer dryer fridge and stove.
Throw it away and don't waste your money repairing it as something
else will break on it next week.
My one experience with a national was Sears/Kenmore. Upon my first
call, I was told that the local rep would need to call me back. By the
time he called back 4 days later, I'd already had the dishwasher fixed
by a small local business.
Resources I used to find the small business were: asked friends and
neighbors, looked in Yellow Pages, called appliance stores.
Benefits of small operation: A local person needs to keep reputation
"clean" to stay in business; possibility of more timely service (see
above); often handles more models or types of appliances, so if I like
the service on dishwasher, can call the same guy if my fridge goes on
the blink; might be a resource for a good used model if I decide not to
Elements that would need to be present: Easy to find (Yellow Pages ad,
regular local advertising, regular newspaper ads). A real person to
respond to my call; all too often, when calling someone local for
service of any kind, I get a very unprofessional-sounding answering
machine. Likewise, someone who knows something about the business; I
don't want to talk to someone's spouse or kid who can't even tell me
when the repair person might call back. Prompt service. Fast access
to parts. Competitive pricing (would not have to be less than the
national, but would have to be not ridiculously more).
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