I think its a matter of Luck of the Draw, i.e. where you live.... Let
me give an example of our local Lowe's and HD. Our local Lowe's is
staffed by knowledgeable staff in all but one of the departments I
frequent. However, our local HD is nothing short of a waste of space
(nobody knows a thing.... when you can even find one). Then we go to
a town 40 miles from here and the total reverse is true as far as
Lowe's goes... The Lowe's there is no better than the HD is locally
and the 40 mile distant HD is, well, no better there than here....
I personally think it has to do with the competence of the store's
management as to the level of expertise the staff of the departments
display. Our local HD's manager has no idea of the application of
anything sold in his store. He was, no doubt, a college graduate in
business/management which meant someone dumber than he thinks that
makes him competent to run a building supply business. On the other
hand, our local Lowe's is managed by a gentleman that spent years as a
contractor in the building trades before moving into management for a
big box store.
I know you are talking about Walmart and me using Lowe's and HD as an
example may not be the best to compare but I still think any store's
personnel knowledge or lack of is a direct reflection on the
competence of the management and their knowledge.
Somewhat, but it is not possible to find enough warm, moving, and trainable
bodies to fill the positions. Especially at the wages they pay. Don't
expect to find a well trained, knowledgeable person in plumbing for $9 an
hour. Don't expect to find to cheap discounted prices if the help is paid
$19 an hour. You get what you pay for.
Remember the Pogo quotation "We have met the enemy and he is us"
You are right and I didn't think of that. However, the department of
the local Lowe's that I deal in the most (who's department head is
extremely knowledgeable in that area) is a retired individual from
that specific discipline and is probably doing it as a supplement to
And yes to what I would say would be a response to that... the
majority of the department heads and underlings are not retired and
this job is their bread and butter.
I guess it all boils down to the kid running the register at our local
Mickey D's..... we had a storm while I was giving my order and a serge
tripped their registers. They could get the cash drawers open to keep
business going but no one could calculate change in their head so the
whole thing came to a grinding halt until they could reboot their
systems. I just stood their in total amazement because I assumed a
reasonably competent 3rd grader could make change by that time in
life's continuing education.
Well, they can always grow up and be politicians.
I think this is really the key issue here. HD and Lowe's advertise heavily that
they provide expert advice, and they should
do so, otherwise it's false advertising.
On the other hand, Walmart's slogan is "always the low price" - I can't recall
Walmart ever making claims about having
knowledgeable staff. The presumption is when you go there, you'd better already
know what you need.
And its similar with the other big box stores. Take Best Buy, they
heavily advertise that all their associates are knowledgeable when the
reality is they are low paid and their training consists of going to a
room before the store opens and being told what to push to get a small
On Jul 17, 5:47 am, email@example.com wrote:
Am I the only one who thinks silicone sucks for most things? Seems to
me that unless the silicone is going to be pressed between 2 objects,
it's pretty useless. I see people using silicone to seal windows on
the outside [for example] and it ends up coming off in long strings.
Oh, and unless you know the guy is on the ball, explaining yourself to
a bigbox retailer employee is stupid. As someone mentioned, I'm just
thrilled if the dope knows where the damn thing is.
And I must say it's heartening to see others not buy into the
"SprawlMart is so cheap" mythology.
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