Jackie, unfortunately it sounds like you will need at least a new brush set , and possibly a new turbine. You may get lucky and find that like a previ ous poster did the spring has fallen off thus not allowing any air into the turbine. To diagnose further will require you to almost completely disass emble the bottom portion of the cleaner. Not sure if you are mechanically inclined enough to be comfortable doing that, or if you may know someone wh o is. Worse case scenario is you have to take it to an appliance service c enter to get them to look at it. If you go that route I would recommend te lling them that you do not want to pay more than X amount of dollars to fix it, as you can buy a brand new one for around $200. Hope this helps and g ood luck.