I have a Genie garage door opener that came with our house and whose
age is undetermined. About a year ago the cable attached to one
spring snapped. I reattached it and am comfortable that it was done
properly. However, I've had an intermittent (more regular recently)
problem with the top roller on that side jumping from its rail when
the door is opening. If I don't slip it back into the rail the door
will close partially, then reopen. If I do, it closes properly. I'm
tired of getting on the ladder practically every 2 days to fix this.
Any suggestions for a permanent solution?
Sounds like the springs aren't balanced. Each spring on
each side has to pull with the same strength for the door to
not try to twist in the tracks, one corner trying to get
ahead of the other.
Compare the springs on each side - assuming they're both
the same spring, installed at the same time, and no damage
occurred when one snapped, they should each extend the same
length when the door is in the down position. CAREFUL!!
THOSE SPRINGS CAN BE DANGEROUS! It sounds like you really
need a repairman, at least once, until you figure it all
And just an inch difference in the tension connections can make a
difference. When the door is being lowered, notice the point that the
springs start to have tension. I'll bet that one gets started being pulled
sooner than the other.
Thanks to all of you. That certainly makes sense. I didn't suspect
that since the difference between them is so small - not immediately
visible to the naked eye. I just checked the spring movement and
there is a slight difference in the tensions.
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