So I contact the previous owner and he said he never got one. So I contact the original company and asked for it, and spent several months in a cat and mouse game where he never responded directly to my request, then finally said no, that he had an agreement with the original owner not to release that information. I know that is a load of BS, so I contact the original owner who calls the company on my behalf and requests the installation report. The company gets all in a huff, but finally says they will give it to me. 10 months later I still haven't received it.
Now I have foundation issues (likely due to the drought) in an adjacent area of the house. I'm certainly not dealing with this company again, but wouldn't it be nice for the new company to know where the existing piers are? So I'm making another attempt to get the installation report.
My question is, what is typical in the industry? The new company says they always give the customer the installation report when they are done. In other people's experiences, has the company that performed your repairs given you a report on what was installed where? Is there a legitimate excuse for them to be hiding this information from us?
Thanks for any insight.