HD sent out one of their customer care people from San Antonio (I'm in
Austin) the local store expeditor (whatever that is) and the owner of R&F
They looked at the door and admitted it was loose but they only had to
tighten the latch on the jam and tighten the hinge. So it wasn't too big of
a deal. The biggest problem was the installer did not listening to me. The
owner of R&F admitted that his installer has "communication problems" but
also admitted qualified installers are hard to find.
I can't say I'm overly impressed with HD but you can tell they are serious
about customer service. Good thing they have lots of competition. Next time
I'll try Lowes. :-)
I'm glad your problem was resolved.
I'll suggest that next time you hire the installation person yourself.
You might even consider a handyman like me.
The best way to find a good carpenter/handyman is to ask around. I get
lots of referrals from the staff at my church.
So you like getting screwed so much you want to try a different position. Be
sure to stock up on the KY, you'll need it. .
As I posted yesterday, the big box stores are some of the worst sources of
installation, yet you persist in using them. Why? I just don't understand
but I won't feel sorry for you the second time. I hope they at least give
you an orgasm.
No, it's not guaranteed you'll get a good contractor even if you find him
yourself. But you *will* be able to check him out beforehand. If you take
the installer from the big-box store, it's a crap-shoot who they send.
We went to a local restaurant where the waitress dumped two large glasses of
iced tea into my brother-in-law's lap. Waitress said she was sorry, but it
didn't even bring out the manager from the back room. No free desert,
nothing. Wrote an e mail to corporate. They said they were "sorry".
We wrote back saying we were "sorry", too, and that we would not eat there
again, nor suggest it to anyone we knew or anyone who was visiting. No
Like I said originally, HD sucks, and I let my feet do the talking. People
who do business with them on special orders or installations deserve what
they get. When it comes to anything but nuts or bolts or cow shit
fertilizer, go to a real shop.
I don't shop much at all. But the HD is real close. I've been going to
Wal-Mart to get a lot of everyday stuff like caulk because it's so much
cheaper. But with utilities/gasoline getting so high our disposable income
is shrinking fast. HD prices are getting ridicules for stuff like caulk and
If you have a Big Lots near you check out their hardware/paint/tools
area. Yea, a lot of it is pure junk. There are a few things I get there
that are worth it.
- Red Devil exterior 25 yr caulk - $1.00 ( use this stuff by the case)
The WalMart Mainstays caulk is shit. Mostly water. Note how long before
it says you can paint it.
- GE Silicone-1 caulks 2.50.
- 9x12 cloth dropcloths $10
- 1" masking tape 2 roll pk 2.00. Not the best masking tape but the
perfect when you don't need the best.
HD and a door. Imagine them doing a kitchen. Good rule of thump for HD or
any big box store if it's on the shelf there only a 50% chance it's screwed
up. But if you special order something or have something installed by them
your in trouble.
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