The salesman came out on a Friday night and spent hours providing a detailed picture of their "total solution." $13,000 for our 1000 foot ranch. The hook was that if we signed right now to be on a 24-hour "on call" list, they would knock the price down to $10,000. We were properly informed regarding the 3-day cooling off period, but there were hints that if we went with the on call offer, they might be ordering the materials right away and we'd be responsible. In fact, the salesman told us, they might start work Monday morning. (The cooling off period ended Tuesday at midnight.) We signed. Then came to our senses. Faxed a letter and the cancellation notice, and stopped payment on our deposit check. The salesman returned Wednesday night with the manager -- a good-cop-bad-cop routine. They spent over an hour trying to reverse our decision -- with a lower price and a smaller job. Very hard sell. Among other things, the manager -- with that "I'm sorry to have to tell you this" tone of voice -- said they may have to go ahead and deliver the materials anyway. When we mentioned that we had talked to our attorney, the manager pointed out "We have attorneys, too," but he did not actually threaten to take us to court. Finally, my husband said "Look. I made a stupid mistake on Friday, and I'm not going to do it again." They finally left, but not without suggesting that we hadn't heard the end of it. Two days later we received our deposit check in the mail. Whew! I'm sure they do great work (if you can afford it), and they DID return our check, but it was an ordeal. We're going with a local company.
- posted
20 years ago