Thanks for sharing that story, which I read, with interest, as I never went further than to download the requested package.
On the entire net, unfortunately, very few people actually followed the Indian Support Scam to fruition, as most stop at the credit card details, as this guy did in that article.
The *only* published scam that I know of that went further, was the sting by the US government article, which shows the next steps.
- Indian caller calls victim (generally unsolicited)
- Indian caller informs them their PC has been sending reports.
- If persuasion is needed, Indian caller shows them event viewer.
- Victim downloads Support.me or similar remote-sharing software
- Victim provides the machine-specific ID to the Indian caller.
- Indian caller accomplice logs in & brings up PayPal.
- Victim enters in credit card information for 0 fee. .... If victim plays dumb, the callers delete important files!
- Victim has 0 withdrawn plus much more in wire transfers.
As far as I can tell from the published videos and audio, none of which go the full mile, the Indian scammers do *not* install keyloggers or other malware (but, certainly, they could).
They just try to pull as much money out of you as they can.