CY: There is a small chance you'll get some good advice on this list. Very small. : : Last night our central AC/heat pump quit cooling and I found the : unit was frozen. The unit was installed when we had the house : built; it's in its eleventh year. Has generally worked reasonably : well, but have had several service calls in the last four or five : years.
CY: Ok, so it's had some maint. And so far, not too bad. : : We had a service man out here today. He seemed to know what he was : doing but he bad-mouthed everything about the system.
CY: Any tech who bad mouths, needs to be escorted off the property.
He had : several issues: : - Inside air handler is not the same brand as the outside unit and : he doesn't know if they are matched.
CY: Not very experienced fellow, eh?
: - The return air ducts are not big enough, one is 16 inches and he : said it should be at least 18 and preferably 20 inches. The other : in the master bedroom is 9 inches and he said that was okay.
CY: Based on what?
: - There is a Freon leak in the inside unit, which caused the system : to loose Freon which caused the freezing problem.
CY: Did he check it with his beeper? Check superheat?
: : His recommendation was to replace both units and install a 20 inch : return duct from the hall filter.
CY: Reaching for your wallet, eh?
: : He would not put Freon in our unit so it would cool because he said : it was not legal. He said he and the company he works for could : loose their license. But, if I'd give $2,000 down on a new unit, he : would put Freon in for us. : I asked if was not legal to put in Freon and he could loose his : license, why would he do it if I gave him money down. His answer, : which I believe is true was that by giving him $2,000 down, that we : would go ahead and put in the new unit. Otherwise, we might not.
CY: Reaching for your wallet, again? Incidentally, when I took my EPA test it was legal to add freon to any system less than 50 pound freon capacity. After two grand, you really think he's gonna come back?
: That is their business policy, which they are entitled to, but as a : consumer, it just struck me wrong somehow.
CY: Listen to your instincts about this guy.
: : As far as prices go: : A Lennox system with ten year parts and labor warranty, the new : return duct, a new thermostat and four heat strips was priced at : $7,400. : : A Merit, a brand I never heard of, was $500 cheaper for the same : items but only had a two year labor and five year parts warranty. : : A Maytag with a twelve / twelve warranty would run close to $8,000. : : Here is what I decided. I somehow didn't care for the attitude of : the company, although the serviceman was a heck of a nice guy. I : certainly wasn't going to commit to spending that much money without : getting some knowledgeable opinions and some other bids. So, I was : charged $149 for the one hour service call and he left.
CY: Try a different service company.
: : Here are my questions: : - Is needing all these items replaced seem reasonable?
CY: I really doubt it.
: - Is his explanation of what is wrong sound reasonable?
CY: Who can tell?
: - If I go ahead and get a new unit, what brands are best? : - Were his prices reasonable?
CY: I'd suggest talk with your friends and neighbors, see who they call out.
: : Sorry this is so long, but I felt I needed to explain as much as I : could so you guys could give a better opinion.
CY: Sounds like the guy was reaching for your wallet for quick cash.
: : Thanks in advance for reading and any advice you can give.
CY: You're welcome. : : Bob-tx : : :