AT&T does a fair/good job with service in the Cleveland area. I used their DSL service for about 6 years and then switched to U-verse when it became available in the neighborhood. The standard DSL failed several times until AT&T switched to another line a few poles away. They said squirrels had chewed the lines in the junction box. But it was slow such that any streaming video stopped and started and was a pain to watch.
Neighbors told me they had switched to U-verse so I called AT&T to find out if I could get it too. They insisted it was not available on my street; but the pole 10 feet from my house fed the neighbor's house and they had it, so AT&T finally came out and checked. We had U-verse installed the next week for both the phone and internet. That service has been fine now for the last couple of years. I recall only one brief failure. There's a battery back-up that's supposed to take the system through a couple of hours when the power goes out. Just checked the speed (AT&T supplies the modem and router for a monthly fee) and it's running 11.5 Mbps down and 1.5 Mbps up with the computer hard wired to the modem. My wireless speed is about 10 Mbps down on the laptop.
Tomsic