Anyone Familiar with SystemsProtect?

[Maggieodae]

replying to Joe, Maggieodae wrote: You evidently work for them. Pull the other leg. I paid the $75 deductible plus $1200 for my water heater. They actually don't pay a damn thing.

[Bridgette]

replying to Wayne Boatwright, Bridgette wrote: Thank u all for posting . I'm a 68 yr old widow & have to do things myself for past 2 yrs !! Every fast talking sales person in the world has called . When I say NO , they try to belittle me & talk like I'm STUPID !!! Stupid is not my middle name that's why I cked into this . Ur rite !!!! It's a big waste of money which I can't afford to do . Thanks again ur all very helpful !?????

[Wayne Boatwright]

On Mon 26 Jun 2017 10:44:03a, Bridgette told us...

You're very welcome.

[mcmvr1]

Here's a new twist for this scam. My home mortgage company added a 49.95 c ost on my monthly mortgage invoice....calling it Optional Insurance/Other P roducts. Unfortunately, I did not inquire of them....exactly what this was for for a few months. They finally said that I "may have purchased a subs cription or optional insurance from a third party vendor." A few months we nt by and I could not recall purchasing any subscription or any optional in surance. I complained again to them. They said for me to contact Cross Co untry. Many $ 49.95's were out the window by this time. Later I got refer red to SystemsProtect. They MADE UP a brochure with my name on it and clai med that I had a Home Appliance Insurance program with them for many months now. I NEVER saw anything from SystemsProtect before this and had no cont ract with them. Looks like they dropped the ball right after my mortgage c ompany started to send them my monthly $ 49.95's. I have demanded every ni ckle back from my mortgage company....because they billed me every month an d for many months, I paid them. I am anxious to hear from anybody who has been treated unfairly by either of these companies and successfully recover ed their losses. John

[gfretwell]

The flip side of this is my BIL has a service contract like this on everything in his house and he is screwing with them to keep fixing a

25 year old Kenmore washer. He says they should buy him a new one after all of the money he has paid them. Got my popcorn, but my money is on the BIL. I bet he gets the newest old one they swap out after they refurbish it. Sending him a maintenance hog just hurts them. He also makes sure any other burp on anything is addressed.

[Ed Pawlowski]

So how much did that $2000 system really cost? How much have you paid in premiums and continue to pay?

[Hofsol1234]

replying to Wayne Boatwright, Hofsol1234 wrote: Systems protect home warranty is an utter SCAM. Save your money, time and stress, and STAY AWAY! I formerly paid for their services before cancelling last month. Not only will they not honor their own contract, not fix what needs to be fixed, and will misrepresent their services and coverage, but they will pass all costs on to you as the consumer, including an additional cancellation fee.

None of their representatives, or supervisors, know their job, the services the cover (even though they will subsequently disavow same), or care about their services and the theft they carry out at your expense. Each person that you call to speak with will not be able to assist you, but will but you on hold for over 20 minutes each time, before transferring you to another representative who will likewise inform you that they cannot assist you, but you on hold, and transfer you to another.

To make it worse, before filing a claim, I called systems protect to see if the issue was covered. They said it was. When the technician got there he stated that it was not covered, that they cannot fix it, and demanded the $125 copay. Even worse, systems protect then attempted to charge me further for work never performed.

It is truly unfathomable that companies such as this, who commit such fraud, theft, misrepresentations and sheer theft against their own consumers are allowed to continue to exist without repercussions.

Buyer Beware !!!

[Hofsol1234]

replying to Wayne Boatwright, Hofsol1234 wrote: Systems protect home warranty is an utter SCAM. Save your money, time and stress, and STAY AWAY! I formerly paid for their services before cancelling last month. Not only will they not honor their own contract, not fix what needs to be fixed, and will misrepresent their services and coverage, but they will pass all costs on to you as the consumer, including an additional cancellation fee.

None of their representatives, or supervisors, know their job, the services the cover (even though they will subsequently disavow same), or care about their services and the theft they carry out at your expense. Each person that you call to speak with will not be able to assist you, but will but you on hold for over 20 minutes each time, before transferring you to another representative who will likewise inform you that they cannot assist you, but you on hold, and transfer you to another.

To make it worse, before filing a claim, I called systems protect to see if the issue was covered. They said it was. When the technician got there he stated that it was not covered, that they cannot fix it, and demanded the $125 copay. Even worse, systems protect then attempted to charge me further for work never performed.

It is truly unfathomable that companies such as this, who commit such fraud, theft, misrepresentations and sheer theft against their own consumers are allowed to continue to exist without repercussions.

Buyer Beware !!!

[MDawg59]

replying to Wayne Boatwright, MDawg59 wrote: I just cancelled my coverage with this company. They are a complete ripoff. We purchased this warranty for peace of mind that if something happened in our home that we would not have to come up with a large amount of money at one time. We also knew that our air conditioner, heater and hot water heater were nearing the end of their lives. Our air conditioner was about 15 years old when that started and we called SystemsProtect and we had to fight with them about that. The first company that was sent out told us the system needed freon so we paid the deductible and the system worked fine for a few days then it stopped when we called we were told we would need to pay the deductible again, I refused obviously it was not fixed right the first time and I finally got them to agree to pay the another company and not take the deductible out of their payment, it turned out the unit went and needed to be replaced. Then a few years have passed and I know my heater is on its last leg because it is about 35 years old. Sure enough in November we had a cold snap in New Jersey and our heater went. We called on Friday and had to wait until Tuesday for someone to come out, they said our heater needed to be replaced and it would take a bit because the office would need to file paper work and then order a heater, mind you we are having a cold snap. When I called the girl in the office she said she would try to put a rush on it and said they would be subbing the job out since my heater is in my crawlspace. Not to get off topic here but my crawlspace is not one that you have to get on your belly you obviously can not stand upright but you can walk hunched over, and that is another bad review for another day and another company. We also asked SystemsProtect that if our pipes froze because of the length of time this is taken to get heat would they cover the pipes and we were told yes, don't believe that. We have now been without heat for almost 2 weeks when SystemsProtect decided they would not pay for a new heater because "our heat exchanger was cracked and our chimney cap was damaged". Needless to say I was furious but I couldn't keep living without heat so I called a company and they were out the next day. He ordered the heater and 2 days later my heater went in and thank goodness we once again had heat. Of course I had to pay for the heater out of my own pocket. When I asked the owner of the company about the heat exchanger and chimney cap I was told that they did not cause my heater failure and that SystemsProtect was just looking for an out so they did not need to pay for it. He also elaborated that the heat exchanger naturally would have been cracked from 35 years of the heat going on and cooling down, the constant temperature changes will crack the heat exchanger and that there is no way that the chimney cap (by the way was only damaged slightly) would have caused the heater to go. The heater went because of age. It lasted a lot longer than most heaters again mine was 35 years old. I also asked another heating company the same question and was given the same answer the cracked heat exchanger is normal on a unit that old and the chimney cap would not have caused the problem. I wrote a letter to SystemsProtect, mailed it certified so they did receive it, hoping that I could get them to overturn their decision since it was bogus but no one ever had the common decency to respond. That alone speaks volumes as to how terrible SystemsProtect is. Needless to say I cancelled my policy and would never deal with them again and I would suggest you and any other person looking to purchase their warranty services RUN THE OTHER WAY AND DO NOT LOOK BACK!