Andersen patio door problem

[mksanny]

Over last summer I had my patio doors replaced with a pair of Andersen patio sliding doors.

Everything seemed fine till the winter set in. At first I noticed that there seemed to be a slight draft of air I could feel right at the vertical overlap of the fixed panel and the moving panel. The draft is only felt for the first foot or so from the floor - the rest of the overlap seems fine. I also started to notice condensation on the horizontal frame along the bottom length of the sliding panel.

We had a pretty cold winter this year and during some of the real cold phases, I had quite an accumulation of ice along the overlap as well as the frame along the bottom.

The contractor who installed it came over and tried to fiddle with the door but it did not help. I'm having Andersen come over to take a look at it.. but its a $132 to come take a look. If anyone has any ideas I'd sure appreciate it - it might save me a chunk of change.

Thanks in advance.

[Joe]

Somebody might owe you something. You paid for a quality door and competent installation and apparently don't have one or the other. Dig out your written contract and review the terms and if one party or the other becomes stubborn, get legal help. Odds are it is an issue with the structure itself, so you may have to spend time with the installer to work out a reasonable compromise. If he made an honest mistake, cut him some slack and don't try to punish him for it. First priority is getting the job fixed right, secondly, getting everyone on the same page for responsibility and sharing the cost of corrections. Good luck.

Joe.

[ransley]

I thought it was 132 if its an installer mistake and Free if it is a defect, contact Anderson again, my issue was installer error but for free I was sent gaskets and trim. They will likely work with you fairly.

[Oren]

The OP has Andersen windows. Anderson may be another brand?

A poor install, of an Andersen door may likely void a warranty.

[Bubba]

Oren, Pay no attention to ransleys posts. He has a hard time reading, spelling and comprehending. He is all about free. Im sure he wrote 200 emails and bugged the piss out of that company to get those free gaskets. Maybe with the money he saved, he will be able to heat his water and finally take a shower. Bubba

[evodawg]

Ive installed tons of these doors and have never had this problem. This is an installer mistake. That felt should run all the way from top and bottom. And these doors are the best in my opinion. Matter of fact I have pics on my website of some that I have installed.

[gfretwell]

Is it possible the opening was a little small and they cut the track? These doors have a hook that interlocks with a matching hook on the other door when it is closed. If the track was shortened it would not move far enough to engage the hook. You should hear this pop apart when the door opens.